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The Lead, Technology Business Partnering, will report directly to the Head, Technology Business Partnering, and will play the critical role of a dedicated business partner to the Mastercard Foundation’s functions, enabling value and impact. This candidate should have a deep understanding of the Foundation’s initiatives across Africa and Canada and is responsible for ensuring that technology solutions support and enhance the Foundation’s impact.
WAYS YOU CAN CONTRIBUTE
Serve as a liaison for the Programs and/or Supporting functions assisting in engagements, meetings, and ceremonies to ensure alignment with the Foundation’s technology strategy. Provide operational support to the Head in fostering collaboration with Senior Leadership, and other key stakeholders. Support the implementation of technology initiatives that address the functional team’s needs, identifying gaps and recommending improvements. Facilitate the involvement of relevant cross-functional stakeholders in the co-creation and design of technology solutions. Track and report on the status of the technology initiatives across the many functional areas, ensuring progress aligns with defined goals and timelines. Provide regular updates to the Head and relevant stakeholders. Support the establishment of governance processes and frameworks to streamline collaboration between the Programs and supporting functions’ teams, and the Technology function. Ensure adherence to agreed decision-making processes. Conduct business analysis to identify opportunities for leveraging technology to enhance program outcomes.
Stay informed about emerging technologies and assist in their application to drive efficiency and impact.
WHO YOU ARE
Bachelor’s degree in information technology, Computer Science, Business Administration or Management, or a related field. Master’s degree or MBA is an asset Relevant professional qualification. Member of a relevant professional body.
Proven experience (10+ years) in Technology, Program Management, Business Relationship Management, Business Partnering, or a similar role, with previous leadership roles held. Familiarity working with enterprise SaaS platforms such as Workday, Salesforce, ServiceNow. Experience in sectors such as international development, philanthropy, or emerging markets is an asset Solid understanding of how technology enables business process execution and improvement and the ability to recommend appropriate and relevant technology solutions to business problems.
Excellent verbal and written communication skills with the ability to effectively communicate complex digital concepts to non-technical stakeholders. Strong analytical and problem-solving skills with the ability to analyze data, identify trends and insights, and make data-driven recommendations. Understands how emerging technologies and service providers can be utilized to improve existing processes and increase operational efficiency. Demonstrates strong negotiation skills in complex environments with an aptitude for diplomacy. Possess excellent communication (written & verbal) and presentation- skills with the ability to articulate information to a variety of constituents across cultures. Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options. Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures. A team player who can work in a fast paced, ever-changing environment. Possess professional maturity, sensitivity with different cultures, and impeccable integrity. Excellent communication and interpersonal skills, with the ability to build consensus, influence stakeholders, and communicate effectively across all levels of the foundation. Demonstrated commitment to the Foundation's equity, inclusion, and social impact values, with a passion for driving positive change and empowering underserved communities globally.
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Technical proficiency — Mastercard Foundation requires hands-on mastery of Salesforce. Don't just list them: describe a concrete project where you used them and the outcome delivered.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Technical leadership — Prepare an example of an architectural decision you made, with constraints (budget, timeline, team) and outcomes. African CTOs look for someone who managed real complexity, not just knows the theory.
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