Customer Service Consultant

Customer Service Consultant Human Resources Louis Trichardt , South Africa Until 2026/08/12 Full time On-site Job description

Expérience

Main Job Purpose To provide first-tier customer engagement (telephonically or at the service desk) at a PG Glass site by delivering professional support and advice, offering Value-Added Products and Services (VAPS), converting sales opportunities, and following standard business processes, procedures, and standards. The role focuses on resolving customer glass-related concerns with care, attention to detail, and a positive brand experience. Main Objectives Provide an exceptional customer experience and achieve Net Promoter Score (NPS) targets through friendly, professional, and efficient service for every customer’s glass-related need. Provide accurate advice and feedback to customers to maximise sales conversion opportunities while adhering to system and process standards. Ensure best administrative practices are followed when conducting administration and sales execution to support: Accurate excess payment advice Accurate stock and consumable procurement and control Effective scheduling and communication A low-effort customer experience

Utilise business systems and processes according to standard requirements to maximise:

Actively pursue personal and professional development by participating in training and development initiatives and maintaining up-to-date business process knowledge and skills. Ensure professional conduct that is always aligned with PG Glass values and complies with all reasonable work-related requests from management and leadership in support of a premium, trusted, and respected brand. Critical Job RequirementsQualifications Grade 12 (Matric) Microsoft Office proficiency (particularly Outlook and Excel) Problem identification and resolution Strong interpersonal communication skills Ability to interact effectively with customers, staff, colleagues, franchisees, and suppliers Ability to analyse and implement improved service methods Excellent telephonic communication skills Proficient in English (spoken, written, and reading) Sales and product offering capability Experience Minimum of 3 years’ working experience with a strong focus on customer service

Localisation

Free. No credit card required. Keywords

Formation / Diplômes

capacity-utilization corporate-training customer-engagement customer-experience-and-engagement dating-personals education-training external-workforce help-desk-service-desk logistics-and-procurement microsoft-excel microsoft-outlook net-promoter objectives-and-key-results policies-and-practices professional-development sales-operational-execution-s-oe sales-performance sales-performance-metrics supply-management training-and-development training-certification youth-organizations-resources Interested in this role? Sign up to continue Free. No credit card required.

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