Regional Manager, Digital Transformation

Regional Manager, Digital Transformation IFRC - International Federation of Red Cross and Red Crescent Societies Panamá, Panama City National Mid level Speaks English, Spanish Application deadline: March 23, 2026 Closed Apply Summary by Impactpool The Regional Manager for Digital Transformation at IFRC is responsible for implementing the organization's digital transformation strategy within the region. This role involves managing IT services, supporting regional departments, and ensuring compliance with global IT standards. The manager will also coordinate IT projects, contribute to strategic planning, and enhance National Society IT capacities. Additionally, the position requires leadership in emergency response through digital technologies and fostering collaboration across various teams. Candidate Requirements: Professional qualification in engineering, telecommunications, or computer science University degree or equivalent experience Minimum 5 years in computer systems and IT project management Experience in training and facilitating workshops Ability to lead in diverse cultural contexts Strong negotiation and collaboration skills Expertise in network components and wireless technologies Fluent in English and Spanish Organizational Context The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat. IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles. Job Purpose The Regional DT Manager core responsibility is to deliver on the IFRC Secretariat digital transformation strategy and annual plans within the Region, within the concept of working as “one DT team” globally. This core responsibility focuses on -at Secretariat level- the delivery of high quality and secure IT infrastructure and telecommunications, (hierarchically and/or functionally) manage the IT staff within the region, support all IT services within the Region, including the maintenance and support of applicable IT systems, and the implementation of global IT policies and standards. The incumbent also acts as a business partner to all IFRCs Regional departments and DT department’s global team and supports the mobilisation of digital experts for emergency response operations within the region. Secondary, the regional DT manager assists in the coordination and mobilisation of support for National Society level digital transformation and provides technical advice to NS on NS level IT infrastructure. The position holder will also provide technical directions and guidance to the Country and Country Cluster Delegations with a view to harmonising and continuously improving IT procedures and processes between the Geneva Secretariat, Budapest’s Global Service Centre-IT (“GSC”) and the Region, and ensuring all regional offices comply with global IT standards and policies. Job Duties and Responsibilities 1. Manage the provision of IT services and support in the region Ensure the effective delivery of IT and telecommunications services across the region by establishing appropriate staffing or service provider arrangements. Manage and assign IT tasks within the team in accordance with agreed service levels, standards, policies, and procedures. Apply globally agreed support models in close collaboration with the Global Service Centre (GSC), using centralized IT service management systems and a follow-the-sun support approach. Oversee the management of IT and telecommunications equipment inventory in line with IFRC standards, ensuring cost efficiency and readiness for both routine and surge response needs. Ensure the proper functioning, installation, maintenance, and repair of IT and telecommunications equipment. Support contract negotiations for IT and telecommunications services in coordination with the DT Geneva Secretariat and the GSC in Budapest. Promote high-quality and reliable IT services, support user satisfaction surveys, and ensure accurate collection and analysis of service data and KPIs to inform reporting and continuous improvement. 2. Act as a “Business Partner” for Regional IFRC departments Serve as a strategic partner to regional departments by leading and managing IT staff and supporting regional IT planning, budgeting, and resourcing. Collaborate with the global Digital Transformation (DT) team to identify business needs, information risks, and technology gaps. Act as a liaison between regional oper