STAGEabout 2 months ago

CUSTOMER SERVICE EXECUTIVE

SUN KING CAMEROON
Douala (Cameroon)

Job Description

Job opportunity : CUSTOMER SERVICE EXECUTIVE at SUN KING CAMEROON

JOB TYPES

Job opportunity : CUSTOMER SERVICE EXECUTIVE

Temps complet

A negocier

Localisation :douala-region-littoral-cameroun Date de publication :09/01/2026  

Catégorie : Temps complet Salaire : A negocier © Cameroun

JOB ADVERTISEMENT : Customer Service Executive - SUN KING CAMEROON Douala

Customer Service Executive (Call Center) , Douala, Cameroon. Location: Douala, Cameroon.

About the Role: The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do  Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”; Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution; Conducting product and service quality surveys with customers and recording feedback from time to time; Generating presales for the field team by screening callers and identifying potential sales opportunities;  Helping  with the collection of payments by regularly

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Expert Application Advice

Technical proficiency — SUN KING CAMEROON expects hands-on mastery of Excel. Don't just list them: describe a concrete project where you used them and the outcome delivered.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.

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