Head of Product Training (Software / Technology / Public Health / Design) – Remote

Reference No. MTPK04 Job Description: Our client, a leading eye health Programme provider in the UK, is seeking a Head of product Training Manager, proactively working with the Head of Global Partnerships and Head of Programmes, to understand customer and software user pain points, feature adoption challenges and product-specific FAQs, taking responsibility to match software training needs with resources on a continuous basis ensuring alignment with customers’ needs. Develop comprehensive software user training strategy and tools that align with the company’s overall goals, including user needs and adoption, and customer satisfaction and retention to improve the effectiveness of training for their software & data intelligence platform. Responsibilities: Provide oversight and leadership to the Training & Support team to implement training and support for global Implementing Partners, aligned with the company’s Partnerships & Product Strategy. Utilize the data intelligence aspect of the software and platform to: Build training that highlights real-world use cases, best practices, and data-driven insights. Demonstrate the product’s full potential. Develop strong collaboration with the Programmes team, Product division, and other internal teams to: Create training content inline with new features and applicable business and product strategies. Ensure the company’s products and services continuously improve. Proactively work with the Head of Global Partnerships and Head of Programmes to: Understand customer and software user pain points, feature adoption challenges, and product-specific FAQs. Align software training needs with resources, ensuring they meet customer needs and service level agreements. Analyze the effectiveness and impact of the company’s training platform and materials by: Using AI and other tools to measure effectiveness. Adjusting content based on usage data, product updates, and evolving customer needs or behaviors. Stay updated with industry best practices and other organizations’ training programs to ensure the company’s initiatives remain innovative and best-in-class. Develop scalable training strategies, including: Translating and localizing content for different Implementing Partners, regions, and product versions. Ensuring training is adaptable for global audiences. Collaborate with the company’s Communications team to: Develop training content inline with branding policies. As a Team Lead, take responsibility for: Supporting the team with quarterly and annual objectives, ensuring alignment with the company’s goals and behaviors. Maintaining an inspiring team environment. Identifying resource and training needs within the Training & Support team. Providing feedback to individual team members and supporting their personal and professional development. The 5 key attributes we have identified for the role are: Product expertise and technical proficiency

Expérience

Experience and expertise in software training Analytical and strategic thinker

Design skills, especially Learning Design skills Experience managing a team Desirable attributes for the role are: Experience with online training platforms (preferably EdApp) Experience and proven track record in change management

Requirements :

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