Programme Director - DRC, Democratic Republic Congo

Formation / Diplômes

Programme Director - DRC, Democratic Republic Congo, Goma Organization: Concern Worldwide Country: Democratic Republic of Congo City: Goma Office: Concern Worldwide in Goma, Democratic Republic of Congo Job title: Programme Director Reports to: Country Director Terms: Full-time, fixed-term, unaccompanied, preferable start July 2026 Duration : 12 or 24 months (on candidate's preference) Location: Goma Salary: GB7 €51,861 - €57,623 About Concern: Established in 1968, Concern Worldwide is an international, humanitarian, non-governmental organisation dedicated to the elimination of extreme poverty and the reduction of human suffering, primarily in fragile countries. Our Vision is a world where all people live in peace and prosperity and are treated equally, with dignity and respect. Informed by the priorities of affected communities, we go where the needs are greatest, and work to save lives, protect and develop livelihoods, support recovery and build long-term resilience. To advance our mission and ensure high‑quality, impactful work, we are guided by our core values and a culture committed to inclusion, compassion, and humanity. Inspired by our founders and our long history of effective programming, these values reflect both who we are and how we address extreme poverty in the world's most fragile contexts. We are dedicated to fostering a workplace where everyone feels valued and supported to succeed and contribute to our mission. Role Purpose: You will report to the Country Director (CD). In the current context (subject to change depending on funding), you will line manage two Programme Coordinators, the Programme Development and Quality Coordinator, and the technical programme advisers (Gender, Protection, and WASH). You will work closely with the Country Director, the Area Coordinators, the Operations Director, and the Country Financial Controller. As a member of Concern's Senior Management Team in DRC, you will: Provide strategic direction to the programmes implemented in the different areas and ensure stable leadership for Concern and coherence between programmes and systems. Build a network of key technical and peer agencies which allows for shared learning, identifying potential consortium actions, programme development and the establishment of effective advocacy platforms. Lead on the development of high quality proposals linked with the country programme strategy. Lead quality and control in programmes through improving programming methodologies, techniques and through mentoring of managers on programme tools, approaches and methodologies. Actively participate in the management and development of all aspects of Concern DRC's operations. Ensure in-country learning and information sharing across the DRC areas of operation by creating and maintaining good communication linkages between and within programmes and areas. Represent Concern in Goma through meetings with donors, other agencies as well as in consortia. Ensure high quality programme reporting to donors, partners and communities. Ensure accountability processes and procedures are in place and working effectively including Complaints and Response Mechanisms and beneficiary feedback mechanisms. Responsibilities: Programme Design, Implementation and Development Lead the development and implementation of a country-wide programme strategy Lead in developing proposals and programmes in line with country strategies and in collaboration with the Programme Development and Quality Coordinator and Programme Support Officer. Support the Area Coordinators, Programme Coordinators & Managers in programme design and implementation, providing technical guidance at all stages of the programme cycle ensuring the implementation of high-quality programming. Ensure that the impact of Concern's programmes is captured through strong Monitoring, Evaluation and Learning processes and through ongoing critical reflection and discussion. Revise programmes where required to ensure they are responding to the needs of communities. Identify new programmatic areas or funding opportunities to build on existing programming and increase impact. Ensure that opportunities for working with partners are fully explored and that partnerships are engaged and maintained in a meaningful way and in line with Concern's Localisation Approach. Ensure proper documentation and record keeping related to all programme areas. Ensure gender and protection activities, indicators, staffing and deliverables are included in each programme. Promote and ensure compliance with the Core Humanitarian Standard (CHS) commitments and quality criteria across DRC and support managers and colleagues in their application. Ensure that all programme staff are familiar with the principles underpinning accountability, safeguarding and Concern's Complaints and Response Mechanism (CRM) and ensure that information about Concern's commitments on accountability and safeguarding are disseminated among programme participants and communities. In collaboration with the Programme Quality and Development Coordinator, ensure continued effective roll-out and implementation of the Complaints Response Mechanism across all Concern DRC locations as well as a monitoring of its implementation (timeliness to respond etc.), enabling safe reporting of both programmatic and sensitive complaints, including safeguarding concerns. Ensure that complaints are welcomed, managed and responded to in a timely, fair and appropriate manner; ensure that sensitive complaints, including safeguarding concerns, are handled with utmost confidentiality and that the safety of the complainants and those affected is prioritised at all stages. Work with the Country Director and the Desk Officer to design and implement the programme and funding strategy to ensure projects and proposals are developed in line with the Country Offices broader ambitions. Staff Development and Organisational Learning Ensure all programme staff have regularly set a

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