RELATIONSHIP MANAGER PREMIER Banking & Wealth

ECOBANK CAMEROON S.A is recruiting a Relationship Manager Premier Banking & Wealth ready to work across the national territory. The position is based in Yaoundé. JOB LEVEL: 5 / JOB GRADE: 3B

I. JOB PURPOSE
To deliver high quality service and customer retention approach.
To ensure customer acquisition growth with efficient and targeted prospective actions.
To manage client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
Work with EDC to provide wealth management services to customers.

Business and Financial performance
Proactively developing strong client relationships.
Anticipate and provide pertinent solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
Ensure that client instructions are executed quick and fast, while applying all standard checks and controls in coordination with other departments.
Achieve a satisfactory level of knowledge of Premier Banking products and services.
Produce timely reports for the assigned portfolios.

Customer Excellence
Handle client queries of day-to-day nature and assist in resolving client’s problems in collaboration with other team members.
Ensure proximity and availability in a personalized and high standing customer relationship management.

Leadership and people management
Track and provide weekly reports on Portfolio performance at RM level.
Team Player.
Work in close collaboration with CSU team for excellent service delivery and product sales.

Process, control and operational performance
Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.

II. KEY RESPONSIBILITIES
Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
Provide management reports on sales tracker, DIP and others.

Strategic initiatives
Lead strategic initiatives that will create business growth.
Achieve satisfactory performance on business challenges on Premier Banking Portfolio.

III. JOB PROFILE
Experience & Qualifications
At least 5 years experience in a consumer relationship management
At least 2 years of experience as customer relation manager premier banking business line
Bachelor’s Degree.

Skills, Capabilities & Personal attributes
Customer/market orientated and Networking.
Ability to establish direction and drive execution.
Excellent at delivering and owning results.
Active listening skills.
Negotiations skills.
Being used to High Net-Worth Individuals (HNWI) clients and the know-how to manage them.
Strong interpersonal, influencing and communication skills.
Punctuality.

IV. APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest March 2nd 2026 at 5pm prompt, with the subject «Relationship Manager Premier Banking & Wealth».

NB : Only applications matching with the desired profile will be contacted.
Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates.

Warning
The Use of this title does not indicate any limitation on your duties or job function and you may be assigned to different duties or asked to carry out additional duties from time to time.