Continual Service Improvement Manager

Continual Service Improvement Manager - Network International | BeBee Back Continual Service Improvement Manager

Marketing

Network International Cape Town , South Africa Yesterday Until 2026/07/14 Full time On-site Save Apply now Adapt my CV to this job

Job description Job Description Continuous Service Improvement (CSI) Manager – Technology Improvement, Audit, Technical Debt & Project Delivery The Continuous Service Improvement (CSI) Manager is responsible for establishing, maturing, and driving PayFast’s CSI capability to enhance the stability, reliability, and performance of technology services. The role leads technology improvement initiatives, operational uplift projects, technical debt reduction, and audit readiness and remediation, ensuring compliance and operational excellence across the organisation.

A strong understanding of payment technologies, cloud platforms, and the full technology stack—from application, integrations, APIs, and middleware to compute, network, storage, and data layers—is essential.

Responsibilities Key Responsibilities

CSI Leadership & Operating Model

Develop and embed a CSI framework aligned to business outcomes and regulatory needs.

Maintain and govern the CSI pipeline, ensuring prioritisation based on value and risk.

Drive continuous improvement initiatives/projects and benefits realisation.

Drive and implement organization critical technical initiatives and projects.

Service Improvement & Operational Excellence

Identify stability, performance, and process challenges.

Drive automation, optimisation, and service reliability uplift.

Technology Improvement Project Delivery

Lead operational uplift projects including monitoring, automation, resilience, and tooling.

Technology Audit, Compliance & Risk

Lead coordination of internal/external audits and remediation tracking.

Problem Management Integration

Ensure RCA insights lead to permanent fixes and systemic improvement.

Technical Debt Management & Reduction

Maintain a Technical Debt Register and drive remediation across engineering.

Governance, Reporting & Leadership Engagement

Produce integrated dashboards covering CSI, audits, stability, and technical debt.

Qualifications Technical & Process:

Strong understanding of payment technologies and cloud environments.

Broad knowledge of full stack: applications, APIs, microservices, integration, storage, compute, network, and security.

Technical IT project management experience.

Service Improvement Plans experience

Problem Management exposure

Auditing and compliance experience in a financial institution

ITIL 4, CSI practices, service analytics, and improvement delivery.

Qualifications & Experience

5–7 years in ITSM, CSI, Operations, Projects management or Technology Governance.

Payment ecosystem and regulated environment experience advantageous.

ITIL v4 Foundation mandatory.

Keywords job-descriptions insurance-consulting-and-technology audits technical-debt debt-relief audit-readiness student-retention-remediation-in-higher-education remediation compliance operational-excellence technology-stack middleware distribution-and-storage business-outcomes continuous-improvement-process-cip clubs-organizations incident-and-problem-management root-cause-analysis-rca debt-management reporting-and-disclosure adaptive-project-management-and-reporting microservices information-technology technical-and-competitive-it-tacit project-management itil policies-and-practices analytics data-analytics it-service-management maintenance-repair-and-operations-mro environment-health-and-safety-hsse ecology-environment

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

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