IT Program Analyst (Regional Coordinator)

IT Program Analyst (Regional Coordinator) World Bank Group Sofia National GE - Professional and Technical level Speaks English Application deadline: April 05, 2026 Closed Apply Summary by Impactpool The World Bank Group is seeking an IT Program Analyst (Regional Coordinator) to provide administrative and client support across multiple sites. This role involves managing communications, scheduling, procurement, and budget tracking while ensuring compliance with institutional procedures. The candidate will also coordinate onboarding/offboarding processes and support team operations. The position requires strong organizational skills and a background in IT service operations. Candidate Requirements: Bachelor’s degree or equivalent experience 2–4 years in administrative/client support or IT service operations M365 expertise Knowledge of Scrum/Kanban Preferred certifications: ITIL Foundation; Scrum Master PSM I/CSM IT Program Analyst (Regional Coordinator) Job #: req36035 Organization: World Bank Sector: Information & Communication Technology Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Sofia,Bulgaria Required Language(s): English Preferred Language(s): Closing Date: 4/5/2026 (MM/DD/YYYY) at 11:59pm UTC Description Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit www.worldbank.org . The World Bank Group The World Bank Group (WBG) is one of the world's largest sources of funding and knowledge for development solutions. Established in 1944, it is governed by 188 member countries and delivers services from 120+ offices with nearly 15,000 staff globally. The WBG's vision is to end extreme poverty and boost shared prosperity on a livable planet, leveraging the combined strength of its five institutions — IBRD, IDA, IFC, MIGA, and ICSID — to deliver customized development solutions backed by finance, world-class knowledge, and convening services. About ITS Information and Technology Solutions (ITS) enables the WBG to achieve its mission by delivering transformative information and technologies to staff working in over 130 client countries. ITS services range from establishing the infrastructure to reach and connect staff and development stakeholders, to providing devices and agile technology applications that facilitate the science of delivery through decentralized services. The ITS business model combines dedicated business solutions centers tailored to specific WBG business needs with shared services that provide infrastructure, applications, and platforms for the entire Group. About the Team The Digital Workplace Tech Solutions team enables staff across the institution to work productively, securely, and seamlessly by delivering integrated digital workplace products and services. The team partners closely with platform owners, engineering, IT Operations, and business stakeholders to support mobility, hybrid work, and user-centered technology experiences. Purpose • Provide region-wide administrative/client support and agile delivery facilitation to standardize operations, improve service quality, and enable continuous improvement across all ITSR2 sites. Scope and key responsibilities Regional coordination o Act as the regional front-office coordinator: manage shared mailboxes, triage requests, and standardize communications across ITSR2. o Scheduling and logistics: coordinate multi-country calendars, room bookings, travel, and regional events; prepare agendas, materials, minutes, and action follow-ups. Plan complex itineraries, visas, security clearances, mission memos, and expense reconciliations. Prepare trip books; coordinate with COs/hosts on agendas and logistics. o Records and stewardship: maintain regional trackers, consolidate weekly/monthly reports, and ensure consistent file organization. o Procurement and finance support: draft reports, track deliveries/invoices, and liaise with Admin/Procurement/RMs across offices; ensure compliance with institutional procedures. • Calendar and inbox stewardship: Proactively manage the manager’s calendar (priority alignment, hold/remove logic, prep briefs), flag critical items, draft standard responses, track follow ups and deadlines. Keep an organized manager’s file system (OneDrive/SharePoint) with version control and metadata. Maintain a “manager dashboard” (key dates, risks, deliverables, KPIs). o Meeting/briefing preparation: Assemble pre-reads, talking points, participant bios, and decision logs. Capture action items and circulate minutes with owners and due dates. o Stakeholder liaison: Serve as POC for VP/Director/CM offices, external partners, and cross GP teams. Coordinate responses to escalations and sensitive inquiries. • Team operations and logistics: Schedule recurring team meetings, all hands, brown bags, and offsites; manage rooms/VC links. • Onboarding/offboarding: Coordinate access (SharePoint, Teams, distribution lists), equipment requests, seating, and orientation packs. Coordinate offboarding (leave balances). Procurement and vendor coordination • Prepare PRs/POs, vendor onboarding docs, service confirmations; liaise with Procurement/Accounts Payable. • Track contract milestones, deliverables, and invoicing timelines. Budget/admin tracking • Maintain simple trackers subscriptions, and shared licenses. HR and resourcing coordination • Conso