Emefa Félicité Awa
Customer Service Advisor · Lomé, Togo
We noticed this profile stands out for its solid grounding in demanding call center environments, where this candidate mastered the full after-sales journey from reception and complaints through technical coordination to final resolution. Her experience spans telephone sales and objection handling at VIPP INTERSTIS, prospecting and client follow-up at Imprimerie Offset5, and running her own events business, Pretty Cosmos, where she handled reception, advice, quotes, negotiation and payment collection directly with clients. That mix of structured call center discipline and entrepreneurial customer care means she can manage difficult conversations while keeping the relationship and the sale on track, which is exactly what a Customer Service Advisor role demands. For an employer looking for someone who turns each interaction into strengthened trust, this candidate brings both the training and the field-tested reflexes to deliver it.
