ALAWO ABDOU GAFAROU

CUSTOMER ADVISOR | CUSTOMER SUPPORT | AFTER-SALES SERVICE · Lomé, Togo

💬The TAF4ALL team's review

We noticed this profile stands out for its rare combination of high-volume customer service experience and genuine technical troubleshooting ability. At TOGOCOM, this candidate supported over 20,000 customers a year while helping grow more than 7,300 TMoney accounts and maintaining a satisfaction rate above 95 percent, which speaks directly to their reliability and impact. Their time at Amazon and Majorel adds solid grounding in refunds, payments, and delivery disputes, while the hands-on skills in configuring and diagnosing incidents on computers and mobile devices mean they can resolve issues rather than simply escalate them. For any employer hiring for customer advisor, support, or after-sales roles, this is a candidate who can handle pressure, master CRM tools quickly, and keep customers loyal.

CONTACT

alawoabdougafarou@gmail.com

+228 90 49 13 02 / +228 79 44 28 53

Lomé, Togo

EDUCATION

University Studies in English Language and Literature (Bachelor's track)

Université de Lomé

Baccalaureate

–2018

LANGUAGES

FrenchFluent

EnglishIntermediate

ABDOU GAFAROU ALAWO

CUSTOMER ADVISOR | CUSTOMER SUPPORT | AFTER-SALES SERVICE

Customer relations professional with over 5 years of experience in customer service, after-sales service (SAV), contact center, and telecommunications. Proven experience in complaint management, user assistance, handling requests through various channels, and problem resolution. Strong command of digital environments, with hands-on expertise in configuration, setup, and diagnosis of incidents on computers and mobile devices.

WORK EXPERIENCE

February 2025 – December 2025

AFTER-SALES CUSTOMER ADVISOR

YANGO DÉLI

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Handling requests from customers and partner restaurants via chat and phone. Managing complaints related to orders, deliveries, and service incidents. Analyzing situations encountered and proposing appropriate solutions. Coordinating with internal teams to ensure efficient problem resolution. Providing personalized support to users in a fast-paced environment.

January 2023 – January 2025

Customer Advisor

TOGOCOM

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Supporting over 20,000 customers per year on the company's products and services. Assistance, advice, and support on mobile, fixed-line offers, and TMoney financial services. Managing complaints and tracking requests using CRM tools. Diagnosing and resolving technical, administrative, and service-related issues. Contributing to the development of over 7,300 TMoney accounts. Completing over 3,000…

October 2020 – February 2021

Customer Advisor

AMAZON | MAJOREL TOGO

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Managing requests related to orders, customer accounts, and deliveries. Processing refund requests and resolving payment-related issues. Supporting customers through to the complete resolution of their requests. Rigorously applying procedures and quality standards. Complying with confidentiality and data protection policies.

SKILLS

Customer service, after-sales service, and loyalty

Complaint management and problem resolution

Multichannel customer support: phone, chat, and digital tools

Professional communication, active listening, and handling complex situations

CRM and request management tools

Technical assistance and incident diagnosis

Configuration and setup of computers and Android/iOS smartphones

Installation and configuration of software, applications, and digital services

Wi-Fi, Bluetooth, mobile data, and connection sharing configuration

Office suite, collaborative tools, and digital platforms

Use of artificial intelligence tools

Photography Training