Leader and MemberSupport Coordinator

Job Description There is presently a large organization and multiple points of contact that Church leaders and members must navigate to resolve issues. In some instances, service requests are escalated to the Area Presidency or the OTA, taking valuable time away from their primary responsibilities. Additionally, service levels provided to members and leaders are generally poor, average, or unknown. Our current organization emphasizes operational effectiveness rather than improving support services to leaders and members. This position is intended to proactively establish relationships of trust with leaders to address these issues and therefore, lighten the burden on Church leaders and members. Responsibilities Lead the LMS function in the country. Represent all aspects of members experience with temporal affairs to the area management team Own the relationship with leaders regarding essential temporal affairs services, including training of newly called leaders. Coordinate with Tier 1 support to understand trends in member requests. Ensure the leader and members needs are resolved in a timely and through manner. Identify opportunities to improve service levels in a simple and affordable way, and coordinate with fictional managers to implement change. Share, services that are provided in temporal affairs with newly called Church leaders. The individual that occupies this role may also have responsibility for legal representation within a country, government relations, and some functional responsibilities, depending on availability. Coordinate face-face where possible or (use zoom) to introduce LMS functions to 5 coordinating councils and build strong relations with priesthood leaders to help lighten their burden. Fully represent all aspects of leader’s experience with temporal affairs Log in interactions with priesthood leaders and ensure needs of leaders are resolved in a timely and through manner and work orders properly tracked and closed. Qualifications Relevant bachelor’s degree required; master’s degree preferred. 10 + years of robust and proven work experienced in relationship management or customer experience. Ability to speak and write English fluently will be an added advantage. Excellent communication and customer service skills. Ability to conduct and analyze customers satisfaction research. A knowledge of Church organization and how to effectively work with different departments, divisions, and other stakeholders both in the area and at Church headquarters would be helpful. Experience with the Connect CRM tool.