Field Services Planner

Are you passionate about operational excellence, customer experience, and making an impact in a fast‑paced environment? Schneider Electric is looking for a Field Services Planner to join our dynamic service team! This is an exciting opportunity to play a critical role in ensuring our Field Service operations run seamlessly by delivering the right expertise at the right time to our customers. What will you do: As a Field Services Planner, your work will directly impact customer satisfaction, operational efficiency, and FSR utilization. You will: Coordinate and schedule Field Service activities for customer sites. Ensure all parts, tools, and job details are in place for smooth execution. Prioritize and plan interventions based on customer type, SLAs, and resource availability. Match the right Field Service Representatives (FSRs) to the right jobs. Communicate proactively with customers and internal teams. Monitor work execution and adjust schedules when needed. Support continuous improvement initiatives and performance reviews. What will make you successful: Demonstrated expertise in service operations and customer support coordination. Strong organizational and time management capabilities with attention to detail. Technical or vocational background in the relevant field with hands-on experience. Excellence in team leadership and process management. Outstanding communication and problem-solving abilities. Experience & Education Required: Associate with a relevant degree or Higher National Diploma. 2-4 years of experience in scheduling, operations support, customer service, or related roles. Prior experience in Field Services, Customer Care Center, or Order Management is an advantage. Familiarity with Schneider’s Field Services Business is highly preferred. Strong planning, coordination, and analytical skills. Excellent communication and stakeholder‑management ability. High attention to detail and a proactive mindset. Ability to work in a dynamic, fast‑changing environment. Proficiency in MS Office (Excel, Outlook, PowerPoint). What's in it for you: Opportunity to lead and influence service excellence initiatives. Dynamic work environment with a focus on professional growth. Chance to work with diverse teams and develop leadership capabilities. Ability to make a meaningful impact on customer satisfaction. Platform to innovate and enhance service delivery processes. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other