Contact Center Agent- Ketu and Ibadan

Contact Center Agent- Ketu and Ibadan

CATILAS RESOURCES LIMITED

Formation / Diplômes

Catilas Resources Limited on behalf of our client, a leading commercial Bank in Nigeria Bank seeks to hire highly motivated Contact Center Agent. The ideal candidate will be confident, target-driven, customer-centric, and possess a proven track record in customer support. Responsibilities for this role include: Inbound Customer Support: Handling incoming calls, emails, chats, and other communication channels from customers seeking assistance, information, or issue resolution. Outbound Customer Engagement: Making outbound calls to customers for various purposes, such as surveys, follow-ups, sales, or appointment reminders. Technical Support: Providing technical assistance and troubleshooting for products or services. Guiding customers through problem-solving processes. Sales and Up-Selling: Handling sales inquiries and processing orders. Identifying opportunities for up-selling or cross-selling additional products or services. Customer Relationship Management (CRM): Updating and maintaining customer information in a CRM system. Documenting customer interactions and feedback. Multichannel Support: Managing customer communication across various channels, including phone, email, chat, social media i.e chat, Instagram, LinkedIn, and messaging apps e.t.c. Quality Assurance: Monitoring and evaluating customer... Nigeria : Ibadan- Oyo Lagos [Click the Apply button below to see the contact details] Contactez notre cabinet de recrutement au Nigeria Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).