## 🎯 Responsabilités
Front Office Personnel / Customer Service Representative Abrantie College of Cosmetology Customer Service & Support 3 weeks ago Easy apply Accra & Tema Region Full Time Retail, Fashion & FMCG Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Front Office Personnel / Customer Service Representative is responsible for managing all front desk operations, handling enquiries, supporting student registration processes, facilitating sales, and ensuring smooth communication between the College and all visitors, students, and stakeholders. The role requires professionalism, accuracy, and strong interpersonal skills. Min Qualification: Diploma Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant Location: Ghana Job descriptions & requirements Key Responsibilities: Enquires And Information Management Attend to all enquiries (walk-ins, calls, and online platforms e.g.: WhatsApp) promptly and professionally. Handle phone calls and messages from students, parents, and external stakeholders. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, payments, and registrations, or obtain details of complaints. Provide accurate information on: Available courses Academic programs Hostel facilities and accommodation arrangements Maintain a record of all enquiries and ensure proper follow-up where necessary. Sales and Revenue Support Facilitate the sale of: Admission forms School paraphernalia (e.g., uniforms, logbooks, etc.) Communicate and apply approved discounts or promotional offers where applicable. Ensure all sales transactions are properly documented and accounted for. Student Registration Guide prospective and admitted students through the registration process. Take and enter student registration details accurately. Ensure all required documents and information are properly completed and submitted. Coordinate with relevant departments to confirm student enrollment and placement. Maintain accurate records of registered students. Fees Management Support Provide information on: Registration Fees School Fees Hostel Fees Machine User Fees Internship Fees Direct students and clients on payment procedures and channels. Verify proof of payment and assist in confirming payments where necessary. Receive payment of fees from students and other customers, and ensure all payments are properly recorded, receipted, and accounted for. Customer Relations and Complaint Management Keep records of customer interactions or transactions, including details owalk-ins, enquiries, complaints, comments, feedback given, and actions taken. Address customer concerns promptly and professionally. Check to ensure that appropriate actions are taken to resolve customer issues. Refer unresolved customer grievances to designated departments for further investigation and follow-up. Analyze customer feedback and identify areas for improvement. Collaborate with management to develop strategies for improving customer satisfaction Review and suggest updates to customer service standards and procedures. Visitor and Front Desk Management Receive and attend to all visitors in a professional manner, including: Government agencies and officials Individuals delivering or receiving official letters Staff visitors Persons with appointments with the Director Coordinate appointments effectively. Maintain a visitor log and ensure proper direction Maintain a visitor log and ensure proper direction to relevant offices. Ensure order and professionalism at the front desk at all times. Reporting and Follow-Up Submit daily reports on the designated WhatsApp platform, detailing activities, enquiries, follow-ups, and outcomes. Follow up on contacts shared by Management and the Marketing team and provide timely feedback on the WhatsApp platform. Prepare and submit monthly reports on customer service metrics, including response times, follow-ups, and resolution rates. Collaboration and Support Collaborate with other departments to ensure seamless service delivery. Support Management in achieving enrollment and customer service targets. General Responsibilities Maintain a high level of professionalism, courtesy, and confidentiality. Ensure the front office area is always neat, organized, and welcoming. Adhere strictly to Company policies, procedures, and communication protocols. Carry out any other duties assigned by Management. Key Skills and Requirements Strong communication and interpersonal skills Good organizational and record-keeping ability Customer service orientation Basic administrative and computer skills Ability to multitask and work under pressure NB : candidates  Must reside in Spintex, Tema, or Ashaiman Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job

Front Office Personnel / Customer Service Representative at Entreprise. View details.

Front Office Personnel / Customer Service Representative

Front Office Personnel / Customer Service Representative chez Entreprise à Accra.

Front Office Personnel / Customer Service Representative

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