JA

Customer Care Officer at Jasiri Prime Cargo

Jasiri Prime Cargo Limited
📍 Dar es SalaamCDI🗓️ 1 day ago

Job Description

Dar es Salaam
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Key Responsibilities – Receive and respond to customer inquiries via phone, email, Whats App, and in person. – Register and maintain customer records in the company system. – Provide accurate information on shipment schedules, freight charges, and delivery timelines. – Monitor cargo movements and provide regular updates to customers. – Coordinate with warehouse, operations, and clearing teams regarding cargo status. – Assist customers with cargo booking and documentation requirements. – Handle customer complaints and ensure timely resolution. – Inform customers when cargo arrives and coordinate collection or delivery. – Prepare customer service reports and maintain service records. – Follow up on outstanding payments and delivery confirmations. – Educate customers on company procedures, policies, and service offerings. – Support marketing efforts by promoting company services and maintaining customer relationships.

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Expert Application Advice

In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Jasiri Prime Cargo Limited, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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