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ABOUT DIGITAL OFFICE SOLUTIONS LIMITED Digital Office Solutions Limited (DOS ) is a technology solutions company providing ICT systems integration, infrastructure, business applications and automation solutions to organisations across Zambia. We are seeking a Technology & Solutions Manager to lead solution design and delivery, supervise IT staff and support business growth through high-level technical client engagements. The role requires a balanced understanding of ICT systems integration and business application development, together with practical leadership and strong presentation skills. KEY RESPONSIBILITIES Solution Design and Client Engagement Assess client requirements and design technology solutions aligned with their business objectives. Lead solution architecture across ICT infrastructure, business applications and system integrations. Prepare and deliver technical proposals, presentations and demonstrations to CEOs, directors and other senior decision-makers. Explain solution benefits, costs, implementation requirements and technical risks clearly. Support the Sales and Tender teams with technical specifications, compliance responses, solution designs and project estimates. Engage technology partners and vendors to evaluate solutions and support business opportunities. ICT Systems Integration Oversee the implementation and support of networking, servers, storage, virtualisation, cybersecurity and related ICT solutions. Lead complex integration assignments and the resolution of critical technical issues. Review equipment specifications, configurations, testing procedures and handover documentation. Ensure installations meet client requirements and appropriate performance, security and quality standards. Business Applications and Automation Guide the design, development, testing, deployment and support of business applications. Translate business processes and client requirements into clear deliverables and acceptance criteria. Review application designs, databases, APIs and integrations for suitability, reliability and security. Oversee business process automation and integration between applications and ICT infrastructure. Ensure applications are appropriately tested, documented and prepared for user adoption. Staff Supervision and Project Delivery Supervise IT staff, allocate work and monitor performance. Manage project schedules, resources and delivery quality across infrastructure and application assignments. Provide practical technical guidance, mentor staff and identify training needs. Coordinate with Operations on procurement requirements, logistics and project resources. Maintain technical documentation and provide progress reports to the COO. Identify delivery risks early and take action to resolve them. QUALIFICATIONS AND EXPERIENCE Degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent relevant professional experience. At least five years of relevant experience in technology solutions, with experience across ICT systems integration and business application development. Demonstrated experience supervising IT staff and managing technology projects. Strong understanding of networking, servers, storage, virtualisation and cybersecurity. Practical knowledge of application development lifecycles, databases, APIs, testing, deployment and system integration. Ability to review solution designs and assess deliverables across both infrastructure and application projects. Proven experience preparing technical proposals and presenting solutions to senior client stakeholders. Experience supporting tenders and working with technology vendors will be an advantage. Relevant technical or project management certifications will be an added advantage. KEY ATTRIBUTES Strong technical judgement and a practical approach to solving complex problems. Confident presentation skills and the ability to explain technology in business terms. Effective leadership, organisation and accountability for delivery. Ability to balance client engagements, hands-on technical work and staff supervision.
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