Retail Sales Manager

Retail Sales Manager job vacancy in Durban

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Retail Sales Manager job vacancy in Durban.

Minimum Requirements:

Syspro experience required

Understanding of Retail processes and procedures

Minimum of 4 to 5 years’ experience in Retail Sales

Must have previous Retail Management experience – at least 2 to 3 years’ experience required

Must have the relevant experience and knowledge in the Industrial Hardware, Steel and Fluid Control Industries

Must have a vibrant personality, extrovert

Strategic thinking and planning

Managerial skills required

Must be able to work in a pressurized environment

Must have a strong personality and be able to lead and manage a team effectively

Computer literate

Key Performance Areas:

Supervise and co-ordinate the day-to-day activities of customer service, staff, stock and inventory workers, cashiers, and sales associates of the entire retail store

The aim of any Retail Manager is to maximise profits while minimising costs

Retail Sales Manager will interview and hire employees, direct training, and conduct performance evaluations

Set work schedules and assign job duties for efficiency

Provide customer service, which can include answering questions or responding to customer complaints

In managing the business, Retail Sales Managers may track inventory, place merchandise orders, monitor sales, sign off cash drawers’ reconciliations and receipts, and inspect the store to adjust product displays

Ensure promotions are run accurately and to the Company’s standards

Ensure that staff are all working towards the target for the day and that excellent customer care standards are always met

Manage and motivate a team to increase sales and ensure efficiency

Manage stock levels and making key decisions about stock control

Analyse sales figures and forecasting future sales

Analyse and interpret trends to facilitate planning

Use information technology to record sales figures, for data analysis and forward planning

Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development

Ensure standards for quality, customer service and health and safety are met, resolving health and safety, security issues

Respond to customer complaints and comments

Promote the organisation locally by liaising with local schools, organising special promotions, displays, events, open days, and weekly advertising in local newspaper

Attend and chair meetings; sales meetings, H&S and security meetings

Update colleagues on business performance, new initiatives and other pertinent issues

Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues

Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Initiate changes to improve the business

Open and close of the retail store

Daily sales meetings with retail staff and attend security meetings

Job Overview

Application Deadline: 29 May 2026

Job Location: Durban, Kwazulu Natal

Job Title: Retail Sales Manager

Education Level: Certificate

Job Level: Management

Minimum Experience: 5- 7 Years

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Job Details

• Country : South Africa

• City : Durban, Kwazulu Natal

• Contract Type : Full Time Job

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