LO

Portfolio Officer – Collections

Loanco Financial Services
📍 LusakaCDI💰 salary range ZMW 11,000🗓️ about 7 hours ago

Job Description

Lusaka
CDI
salary range ZMW 11,000

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Localisation

LOANCO FINANCIAL SERVICES LIMITED JOB ADVERTISEMENT Collections Portfolio Officer Location: Lusaka | Reports to: Collections Manager Loanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows. The Role The Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book. Key Responsibilities

  • Manage an allocated portfolio of ~150 clients / ~K3 million book.
  • Execute the full collections playbook for each client according to classification (A, B, C / non-performing).
  • Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required.
  • Maintain accurate system notes and prepare complete files for legal hand-over when required.
  • Report weekly portfolio movement to the Collections Manager.

Ensure fair-treatment standards and regulatory compliance in all interactions. Requirements

  • Diploma or Degree in Banking, Finance, Business Administration or a related field.

Expérience

  • Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending.

Strong negotiation, persistence and communication skills.

  • High integrity, attention to detail and ability to take ownership of a defined book.
  • Computer literate and comfortable with loan systems. Remuneration Competitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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