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To perform clearing and settlement of incoming and outgoing files of various card associations, attend queries raised by finance reconciliation team, effect merchant payments & recognize income, perform customer refunds and managing pool accounts for credit and Prepaid cards. Main Responsibilities: – Ensure daily clearing files are well processed and sent to MasterCard VISA and UPI as required – Work on outgoing and incoming files for Visa, MasterCard and UPI to investigate rejected files/discrepancies – Ensure Settlement files are downloaded correctly from MFI and Edit package (EP) systems – Ensure daily settlement process for Visa and MasterCard and UPI is performed correctly. – Liaise with treasury and Finance department to ensure there are enough funds before settlement due date. – Advise Card Operation and Card Accounts to work on rejected settlement entries – Ensure timely processing of Visa, MasterCard and UPI transactions fees and charges – Prepare Settlement voucher for issuing and acquiring Business for onwards posting at finance department – Manage NOSTRO settlement account and Mirror account, and ensure similar entries are reflected on both accounts – Manage BOT settlement accounts for domestic/intra country settlement – Manage reconciliation of all Settlement and card business accounts – Process chargeback payments to Card Holders and recover funds from Merchants for failed chargebacks. – Prepare Voucher for cardholder refund and merchant debit/credit payment. – Manage and reconcile prepaid and credit card Pool account – Ensure VAT and Withholding Tax calculations are done timely and the posting vouchers are prepared correctly – Ensure all adjusted and unsettled transactions are posted timely and in correct GL – Ensure highest level of customer service provided to network and internal customers – Provide coaching and training to branch staff and call center for all issues related to Card operation – Oversee the timely and successful completion of all required file injections (e.g., AUTH dump, DCF, and T112). Knowledge and Skills: – Card business clearing and settlement knowledge obtained from Visa or MasterCard, UPI or Third-party processor organization – Prepaid and credit card knowledge – Must have good computer application knowledge – Advanced level of Excel – Teamwork/Personal Effectiveness – clear and concise communication, time management, adaptability – Interpersonal skills – develop relationships with colleagues within bank and cardholders and merchants coaching / presentation/ training skills Qualifications and Experience: – Holder of University Degree in Accounts/Finance/Banking or related field – Relevant certification(s) subject to the specific role requirements. – Banking certification(s) is an added advantage – At least 2 years’ working experience in Banking industry specifically in Card Business Operation NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce. Female candidates and people living with disabilities are strongly encouraged
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