Operations Officer (x2)

Responsabilités

POSITION: OPERATIONS OFFICER (2 POSITIONS) Locations: Kasiya (Lilongwe) and Nsanje Contract Type: Fixed Contract Application Deadline: 13th November 2026 ABOUT CONCERN WORLDWIDE Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to reducing suffering and working towards the elimination of extreme poverty in the world’s poorest countries. Founded in 1968, Concern Worldwide operates in 25 countries across Africa, Asia and the Caribbean. The organisation has been active in Malawi since 2002. Concern Worldwide invites applications from suitably qualified and interested candidates for the position of Operations Officer. JOB SUMMARY Reporting to the Programme Manager, the Operations Officer will be responsible for managing support functions in the field office and ensuring timely and effective operations support for programme activities. The successful candidate will ensure that organisational operations policies, guidelines and donor regulations are followed at all times. The officer will also develop the skills of staff under their supervision through effective management, coaching and team building. KEY RESPONSIBILITIES Ensure the general upkeep of reception areas, offices and surrounding premises. Maintain office notice boards and ensure information is regularly updated. Manage stationery stores, including receiving, issuing and requesting supplies, and prepare monthly reports. Manage conference room bookings and ensure meeting facilities are clean and properly maintained. Provide administrative support, including scheduling appointments and arranging transport for visitors and managers. Support HR in maintaining current and former employees’ files. Draft HR letters under the supervision of the HR Manager. Oversee procurement processes in line with Concern policies and donor regulations. Monitor procurement procedures from purchase requests through to supplier payments. Monitor the transportation of materials and supplies to their destinations. Maintain supplier and contractor databases. Support the development and implementation of annual procurement plans. Establish and maintain good relationships with suppliers and relevant stakeholders. Oversee warehouse systems and ensure proper recording, storage and security of stock. Conduct regular stock checks and maintain accurate stock cards. Oversee annual physical stock verification and conduct spot checks. Prepare and review monthly stock reports. Oversee annual physical verification of fixed assets. Maintain good working relationships with departments and programmes. Develop and monitor the field office operations budget. Promote accountability and compliance with safeguarding, anti-fraud and other organisational policies. Support the management of security for personnel, assets, equipment and office premises. Ensure efficient and transparent use of organisational resources. Promote gender equality and organisational values. Support induction of new staff and partners on operational procedures. Support partners to comply with relevant operational policies and procedures. Perform other related duties as assigned. QUALIFICATIONS AND EXPERIENCE University Degree in Business Studies. Relevant Degree in Business Management. Additional short courses in HR and Administration, Procurement, Logistics or Stores Management. At least five (5) years of working experience in operations programme support, including at least two (2) years in an administrative support role. Working knowledge of general office administration, procurement cycles and stock management. Ability to work under pressure and respond to changing needs. Excellent interpersonal, communication, training and writing skills. Strong leadership, personnel and team management skills, including mediation and conflict resolution.

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