AG
Request For Quotation – Provision of Internet Services for AGRA Malawi
CDI5 days ago
Job Description
Lilongwe
CDI
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OVERVIEW The Alliance for a Green Revolution in Africa (AGRA) invites quotations from qualified and experienced Malawian-registered Internet Service Providers for the provision of reliable, secure and stable internet connectivity at its Malawi office in Area 10, Lilongwe. The selected provider will be responsible for installation, connectivity, monitoring, technical support, maintenance and service continuity in accordance with the agreed service levels. PROCUREMENT TYPE: Request for Quotation (RFQ) CONTRACT TYPE: Framework Agreement CONTRACT PERIOD: One (1) year, renewable subject to satisfactory performance and availability of budget. RFQ REFERENCE: AGRA-MW-1046 LISTING EXPIRY: Tuesday, 10th November 2026 ELIGIBILITY: Only Malawian-registered firms are eligible to bid. PROJECT PURPOSE AGRA seeks to establish a framework agreement with a competent Internet Service Provider to deliver reliable internet connectivity for its Malawi office. The service must include a dedicated primary internet connection, an independent backup connection, the necessary equipment and cabling, sufficient Wi-Fi access points, 24/7 technical support, network monitoring and reporting. SCOPE OF SERVICES AND TECHNICAL REQUIREMENTS The successful bidder must meet the following minimum requirements: 1. Internet Connectivity Primary Internet: Dedicated symmetric 75 Mbps bandwidth with a 1:1 contention ratio. Backup Internet: Dedicated 20 Mbps backup connection from a different upstream source than the primary connection. Connectivity Type: Fibre-optic connection is preferred. Wireless may be considered for the backup connection. Uptime: Minimum overall service availability of 99.9%. Public IP Addresses: At least 14 static, publicly routable IP addresses. Traffic and Ports: No traffic or port restrictions; capacity must be provided through a direct IP connection. Automatic Failover: Automatic switching to the backup connection whenever the primary connection fails. The provider must supply all required equipment. Latency: Maximum 275 ms to the specified international gateway locations, including Nairobi, Kenya, and New York, USA. 2. Wi-Fi Coverage and Installation Assess office Wi-Fi coverage during installation. Install sufficient additional access points where necessary to ensure reliable wireless coverage throughout AGRA's working areas. Include all required access points, cabling and configuration in the installation proposal. Provide, install, configure and maintain all hardware, cabling and software required for the internet service. 3. Network Monitoring, VPN and Security Provide network monitoring, traffic management and access to relevant raw log files for AGRA IT. Support managed VPN services and worldwide accessibility. Maintain the confidentiality of AGRA's internet traffic. Do not undertake traffic inspection or scanning without prior AGRA approval, except where expressly agreed for troubleshooting. Maintain a physical presence and technical support capability in Malawi. SERVICE LEVELS AND TECHNICAL SUPPORT The provider must meet or improve the following minimum response times: Critical Incidents Example: Major internet or network outage affecting most or all users. Minimum response time: 30 minutes. Immediate action must be taken to restore service or provide a workaround and escalate the matter to AGRA IT. High-Priority Incidents Example: An issue preventing an individual or key function from working. Minimum response time: 1 hour. Target resolution: Within 4 working hours where reasonably possible, or provide a workaround and escalate. Medium-Priority Incidents Example: An issue affecting a user where a workaround is available. Minimum response time: 4 working hours. Target resolution: Within 1 working day where reasonably possible. Low-Priority Incidents Example: Routine requests, installations or minor issues. Minimum response time: 1 working day. Target resolution: Within 2 working days or an agreed completion date. Additional service requirements: Provide 24/7/365 technical support and helpdesk services at no additional cost. Communicate planned downtime to AGRA's designated IT
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