IT and Administrative Specialist

The IT and Administrative Specialist supports the reliability and day-to-day operation of Striving For All’s technology environment and related administrative activities, with a focus on the organisation’s digital platforms and infrastructure. Core responsibilities:

• Monitor internet connectivity, troubleshoot basic network issues and coordinate with internet service providers.
• Monitor CCTV and camera systems, ensure secure access and coordinate maintenance or repairs.
• Provide first-line support, setup and maintenance for computers, printers, projectors, screens and mobile devices; troubleshoot issues and escalate advanced problems.
• Manage user accounts and support IT onboarding and offboarding while enforcing data security and confidentiality procedures.
• Maintain technology asset inventories and movement logs, conduct physical checks and plan equipment replacements.
• Coordinate with vendors and maintain IT documentation, contracts, invoices, quotations, warranties, subscriptions and procurement records.
• Assist with office logistics, supplies, facility maintenance, event organisation, travel arrangements and meeting scheduling. The role uses ITIL-aligned first-line support, ticket tracking, asset management and user-centred service delivery. Tools include ticketing systems, asset inventory logs, digital documentation databases, Google Workspace, Microsoft 365, network diagnostics and CCTV/IP camera monitoring software. Expected deliverables include an up-to-date IT asset inventory, timely resolution of support tickets, maintained vendor and procurement documentation, and secure user access records with prompt onboarding and offboarding configurations.

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