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Conseiller Client (F/H) - Télévente - Abidjan - Français
CDI8 months ago
Job Description
Abidjan
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Candidate profile
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Join a team dedicated to customer relationship excellence! Who are we?
Experience
Concentrix is an international company with operations in more than 70 countries. Specialist in improving the customer experience and optimizing business processes, we help companies to transform and achieve excellence, in an inclusive, collaborative and innovative environment. Your mission as a Client Advisor
Main duties
Your main role will be to be the privileged interlocutor of our customers. You will have the following tasks:
Accompany prospects and customers in solving problems or providing information.
Actively contribute to promoting our brand image and developing customer satisfaction.
Manage claims effectively.
ĂŠBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting! What we offer you At Concentrix, we make the promotion of our talents a priority. Here are the unique benefits we offer to recognize your contribution:
Remuneration and benefits: A fixed remuneration associated with an objective premium o A scalable STAGE contract with flexible schedules. o Free shuttles at the end of the day
Optimal working conditions: o Prospects for professional development.
Education / Qualifications
o Initial and ongoing training. o A work environment that values the quality of life at work. The profile sought We are looking for talent that:
Fluent in French and English, both written and spoken.
Have an excellent sense of communication, are organized, autonomous and adopt a positive attitude.
Master digital tools and demonstrate a natural curiosity to adopt new technologies. Our recruitment process
- Online Selection Test (45 minutes): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to enhance your language, technical and personality skills. A key step to better understand your potential and stand out!
- Telephone selection (15 minutes): a first discussion with a member of the recruitment team to validate the prerequisites of the job and your availability In person:
- Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture. Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet!
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Profil recherché
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Rejoignez une équipe dédiée à l’excellence de la relation client ! Qui sommes-nous ?
Expérience
Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialiste de l'amélioration de l'expérience client et de l'optimisation des processus métiers, nous aidons les entreprises à se transformer et atteindre l'excellence, dans un environnement inclusif, collaboratif et innovant. Votre mission en tant que Conseiller Clientèle
Missions principales
Votre rôle principal sera d’être l’interlocuteur privilégié de nos clients. Vous aurez pour missions de :
Accompagner prospects et clients dans la résolution de problèmes ou pour fournir des renseignements.
Contribuer activement à promouvoir notre image de marque et à développer la satisfaction client.
Gérer efficacement les réclamations.
Être un ambassadeur de la satisfaction client ! Par quels moyens ? Des appels entrants, des mails, des courriers et, potentiellement, des interactions via les réseaux sociaux. Pas de prospection téléphonique ! Ce que nous vous offrons Chez Concentrix, nous faisons de la valorisation de nos talents une priorité. Voici les avantages uniques que nous proposons pour reconnaître votre contribution :
Rémunération et avantages : o Une rémunération fixe associée à une prime d’objectif o Un contrat de STAGE évolutif avec des horaires flexibles. o Des navettes gratuites en fin de journée
Conditions de travail optimales : o Des perspectives d’évolution professionnelle.
Formation / DiplĂ´mes
o Une formation initiale et continue. o Un environnement de travail valorisant la qualité de vie au travail. Le profil recherché Nous recherchons des talents qui :
Maîtrisent parfaitement les langues, Française et anglaise , aussi bien à l’écrit qu’à l’oral.
Possèdent un excellent sens de la communication , sont organisés, autonomes et adoptent une attitude positive.
Maîtrisent les outils digitaux et font preuve d'une curiosité naturelle pour adopter de nouvelles technologies. Notre processus de recrutement
- Test de sélection online (45 minutes) : Une fois votre candidature réceptionnée, vous recevrez un email vous invitant à participer à une série de tests en ligne. Ces évaluations interactives sont conçues pour valoriser vos compétences linguistiques, techniques, ainsi que votre personnalité. Une étape clé pour mieux comprendre votre potentiel et vous démarquer !
- Sélection téléphonique (15 minutes) : une première discussion avec un membre de l'équipe recrutement pour valider les prérequis du poste et votre disponibilité En présentiel :
- Entretien individuel (30 minutes) : une discussion approfondie avec un membre de notre équipe recrutement pour valider vos compétences et aligner vos ambitions avec notre culture. Prêt(e) à relever ce défi ? Rejoignez l’aventure Concentrix, là où innovation et satisfaction client se rencontrent !
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.