Customer Experience Agent

Expérience

COOPERSURGICAL

Title: Customer Experience Agent Description of tasks: Business Support:

• Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow up on orders, all through the supply chain.
• Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.
• Business Support: Handle and manage various customer/distributor inquires.
• Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
• Administrative: Sales Orders, SRO, Sample, Freight tracking and discount tracking. Bi-weekly updates to the team and monthly Report.
• Active part of the complete EMEA CS group. Backup for all CSR´s in peaks and unknown situations.
• Ad hoc tasks: Delegated by Customer Service Director. Back-up for: Business Supporters in CS EMEA. Substitute: Business Supporters in CS EMEA. Responsibility/authority: Solve above tasks, timely and according to current procedures and instructions. Staff responsibility: No Tchad : Abéché Am Timan Amdjarass Ati Bardaï Biltine Bol Bongor Doba Fada Faya-Largeau Goz Beïda Koumra Laï Mao Massakory Massenya Mongo Moundou Moussoro Ndjamena Pala Sarh International

2023-02-18

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