Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Location: Tanzania, United Republic of Tanzania Job Description Strategic Leadership & Business Growth (20%) – Develop and execute the Agency Banking strategy in alignment with the Bank’s business, digital transformation, and financial inclusion objectives. – Lead the expansion of the Agency Banking network to support customer acquisition, market penetration, and revenue growth. – Drive business performance through increased transaction volumes, active agents, customer adoption, and channel profitability. – Identify emerging market opportunities and develop innovative solutions to enhance channel competitiveness and growth. – Develop and implement annual business plans, budgets, targets, and growth initiatives for the Agency Banking business. Agent Network Growth & Management (30%) – Lead the recruitment, onboarding, accreditation, and management of Super Agents and Retail Agents across Tanzania. – Establish a scalable, high-performing, and sustainable nationwide agency network. – Develop agent segmentation, performance management, retention, and incentive frameworks. – Build strategic relationships with key agents and ecosystem partners to enhance network growth and service reach. – Ensure optimal geographic distribution and coverage of agents in line with business objectives. – Manage agent relationships and ensure high levels of engagement and retention. – Carry out competitor surveys to guide the development of pricing strategies, service offerings, product development, and customer service programs. – Effectively manage revenue to control commission leakages. Channel Product & Services Management (10%) – Oversee the management and growth of Agency Banking products and services. – Expand the portfolio of services available through agents, including deposits, withdrawals, account opening, bill payments, collections, loan repayments, merchant payments, and digital financial services. – Collaborate with Product, Technology, and Business teams to introduce innovative solutions that drive agent and customer adoption. – Lead initiatives to enhance customer value propositions and agent business economics. Stakeholder & Partnership Management (10%) – Build and manage strong relationships with regulators, industry bodies, technology providers, aggregators, and strategic partners. – Collaborate with internal business units to drive customer acquisition and deepen usage of Agency Banking services. – Represent the Bank in industry forums and initiatives related to financial inclusion and agent banking. Governance, Risk and Compliance (10%) – Establish and maintain governance frameworks, policies, procedures, and operating standards for Agency Banking. – Ensure full compliance with Bank of Tanzania regulations, AML/CFT requirements, KYC standards, and internal policies. – Lead the identification, assessment, and mitigation of operational, fraud, liquidity, reputational, and compliance risks within the agent network. – Oversee internal audits, regulatory reviews, compliance assessments, and implementation of corrective actions. – Ensure effective control mechanisms are in place to safeguard the Bank, customers, and agents. Operations & Service Delivery (10%) – Oversee Agency Banking operations to ensure efficiency, reliability, and service excellence. – Monitor agent liquidity levels, transaction volumes, service quality, and operational performance. – Drive continuous improvement of operational processes, systems, and service delivery standards. – Ensure timely resolution of agent operational issues and escalation of critical incidents. – Collaborate with Operations and Technology teams to improve channel reliability and customer experience. Training & Capacity Building (5%) – Develop and implement agent training and certification programs. – Build agent capabilities in customer service, compliance, liquidity management, sales, and operational excellence. – Ensure continuous support and coaching for agents and field teams. – Promote a culture of high performance, customer focus, and regulatory compliance across the network. Reporting & Analytics (5%) – Leverage data analytics and business intelligence to monitor network performance, profitability, productivity, and customer behavior. – Develop performance dashboards and management reports to support business decision-making. – Track key performance indicators and implement corrective actions where necessary. – Drive data-driven initiatives to improve agent activity, transaction growth, and channel profitability. Minimum Position Qualification Requirements Academic & Professional Qualifications – Education: Bachelor’s Degree. – Required field: Banking, Finance, Business Administration, Economics, Marketing, or an equivalent qualification. – Professional qualification: A professional qualification in a business field is an added advantage. – Master’s Degree: Business Administration is an added advantage. Work Experience – Minimum of 8 years of relevant work experience. Need Types – RQ: Required. – AA: Added Advantage. Job Information – Job Identification: 6490 – Job Category: Management – Posting Date: 24 August 2026, 08:21 PM – Application Deadline: 7 September 2026, 08:00 PM – Degree Level: Bachelor’s Degree – Job Schedule: Full-time – Location: Tanzania, United Republic of Tanzania
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
You are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
When tailoring your CV for KCB Bank Tanzania, turn their requirement for les compétences demandées dans l'annonce into a concrete, quantifiable win. Show how you delivered this, not just that you have it. Employers value proof over promises—it makes your application unforgettable.
Commercial banking — Banks conduct thorough background checks. Ensure your references are reachable and briefed. Knowledge of local banking regulations (COBAC/BCEAO) is often a final-round eliminator.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
🎯 Responsabilités To provide powerful branch and its agency (ies) (hereinafter called “branch”)) leadership, team development, excellent customer experience, deliver exceptional branch business growth profitability. Responsible for the day to day running of the branch, keeping high level of bank operations standards a
🧠 Profil recherché Location: Morogoro, Tanzania Job Description 1. Drive DFS Business Growth – Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Morogoro. Expand Mobile and Internet Banking Adoption – Lead initiative
🎯 Responsabilités Develop, expand and manage portfolio of SMEs clients to achieve set budgets within overall bank objectives Apply experience in SME Relationship Management to Improve and updates customer prospect database, – Conduct a needs analysis with all new and existing customers to ensure that product opportuni
🧠 Profil recherché NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. Job Summary To lead the end to end development, growth, and management of the bank’s digital lending portf