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Localisation
LOANCO FINANCIAL SERVICES LIMITED JOB ADVERTISEMENT Collections Portfolio Officer Location: Lusaka | Reports to: Collections Manager Loanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows. The Role The Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book. Key Responsibilities
Manage an allocated portfolio of ~150 clients / ~K3 million book.
Execute the full collections playbook for each client according to classification (A, B, C / non-performing).
Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required.
Maintain accurate system notes and prepare complete files for legal hand-over when required.
Report weekly portfolio movement to the Collections Manager.
Ensure fair-treatment standards and regulatory compliance in all interactions. Requirements
Diploma or Degree in Banking, Finance, Business Administration or a related field.
Expérience
Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending.
Strong negotiation, persistence and communication skills.
High integrity, attention to detail and ability to take ownership of a defined book.
Computer literate and comfortable with loan systems. Remuneration Competitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio.
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📍 Localisation LOANCO FINANCIAL SERVICES LIMITED JOB ADVERTISEMENT Collections Portfolio Officer Location: Lusaka Reports to: Collections Manager Loanco Financial Services Limited is a Bank of Zambia licensed non bank deposit taking microfinance institution specialising in payroll lending. We are expanding our Collect
📍 Localisation LOANCO FINANCIAL SERVICES LIMITED JOB ADVERTISEMENT Collections Portfolio Officer Location: Lusaka Reports to: Collections Manager Loanco Financial Services Limited is a Bank of Zambia licensed non bank deposit taking microfinance institution specialising in payroll lending. We are expanding our Collect
🎯 Responsabilités COLLECTIONS OFFICER Location: Lusaka, Zambia Reports to: Credit and Collections Manager Contract: Full time We are seeking a diligent, aggressive and persistent Collections Officer to take ownership of the recovery of overdue accounts across our loan book. Purpose of the Role To follow up on all clie
🎯 Responsabilités COLLECTIONS OFFICER Location: Lusaka, Zambia Reports to: Credit and Collections Manager Contract: Full time We are seeking a diligent, aggressive and persistent Collections Officer to take ownership of the recovery of overdue accounts across our loan book. Purpose of the Role To follow up on all clie