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Automatically translated from French. View the original offer
Ingenieur technico commercial specialist erp posted on 9 Jul 2018 2024 VEONE Computers, Internet, Computing Abidjan Job description: Description Attached to the Head of the Business Unit (BU), you are the first person responsible for prospecting and developing the client portfolio of the company. You will work closely with all departments to conclude the best deals for the company. Missions - Develop the customer portfolio on the national territory and in the sub-region by prospecting new customers and retaining existing customers; - Analyse the needs and problems of the customer with a view to making an optimal proposal; - Accompany the customer in his order taking and technical follow-up; Install or supervise the installation of ERP, try it and ensure its commissioning at the customer; - Participate in the commercial policy of the company: elaboration of an offer, competitive monitoring, commercial action plans, etc.; - Manage commercial disputes in relation with the customer and the technical team project. Activities Business activities - Implement and execute a business action plan; - Conduct field and telephone surveys; - Perform technical demonstrations, presentations of LES to decision-makers and/or users for better decision-making; - Answer complementary business, functional and technical questions in order to reassure the client in his decision-making; - Carry out telephone and written reminders of prospects and clients. Pre-sales activities - Understand the needs of the customer and the challenges of the projects; - Conduct additional studies and investigations for a better understanding of the customer's needs; - Translate the specifications into detailed functional specifications; - Ensure the feasibility and profitability of the project for the company; - Develop the technical proposal according to the specific needs of the customer; - Carry out the costing of the proposals in relation with all the services concerned; Strategic activities - Make the company's offer credible by providing its expertise on the development of new products or on the improvement of the existing product; - Develop the promotion of value-added services to customers; - Initiate new ideas in terms of presentation or demonstration to customers. Monitoring activities - Ensure a technological watch on all market developments; - Carry out an economic and technological follow-up of competing solutions; - Participate in various events (trade shows, conferences, etc.) likely to enrich its knowledge of the market. Job profile Profile Required diplomas - Bac level training +3 or Bac +5: Bachelor/Master Specialized ERP Management, Master in an ICT discipline or School Diploma of ICT Engineers or Business School Diploma with at least 3 years of experience in a similar position; - ERP Certification (Odoo, Dolibarr or other) would be a plus. - Agile Scrum Certification (CSM, PSM, etc.) would be a plus Skills Know-how - Define the business action plan Knowledge and preparation of technical files) - Develop a technical feasibility study - Establish a quote - Negotiate a contract of sale - Verify the conditions of realization of an order - Follow the realization of a technical service - Analyze the results of sales - Determine corrective measures - Intervene with a clientele of companies and communities / administration - Participate in the definition of a commercial strategy and marketing - Make a call for tenders - Holistic knowledge of the main modules of Odoo ERP, Dolibarr; - Knowledge of tender drafting techniques; - Advanced knowledge in field and telephone prospecting techniques; - Expertise around digital transformation technologies; - Understanding of the overall strategy of the company and its competitive environment; - Excellent technical culture allowing to easily integrate all technological developments in a market; - Fluency in technical English written and spoken) Professional skills - Pragmatism and mobility - Strength of proposal and conviction - Intellectual curiosity - Adaptability - Negotiation skills - Relationship skills - Writing skills - Team spirit and initiative - Ability to work on several files in parallel - Ability to work within tight deadlines - Sense of listening and communication - Organization and pedagogy Full time Without telework from 2 years to 5 years
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