Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Company: Alfred and Victoria Associates Location: Nigeria State: Lagos Jobs Job type: Full-Time Job category: Engineering Jobs in Nigeria Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession. We are recruiting to fill the position below: Job Title: System and Customer Reliability Engineer Location: Lagos Employment Type: Full-time Role Type: Hybrid — remote, and on-site at customer offices as delivery and support activities require Role Summary The System & Customer Reliability Engineer owns complex incidents from L1 and customer escalation through to resolution, RCA and permanent fix. The role combines deep troubleshooting and customer support with reliability engineering: leading P1/P2 response, change management, end-to-end system and solution delivery, and automation that reduces operational toil. It bridges customer-facing support and Engineering (SE), keeping services within SLA and building the knowledge, tools and runbooks that make routine support and peer teams more effective. Key responsibilities Incident management & troubleshooting: Take escalations from L1 within SLA and perform deep-dive troubleshooting across systems, applications and networks. Own assigned tickets end-to-end, with clear updates and documented resolution. Lead response to P1/critical & P2/major incidents: analyze logs and metrics, deploy hotfixes or workarounds, validate restoration, and loop in engineering for code-level issues. Communicate incident progress to stakeholders, including both internal and customer leadership. Root Cause Analysis & Problem Management: Prepare RCAs for P1/P2 incidents and log corrective actions. Identify recurring issues and work with Engineering on permanent fixes. Change Management: Assess risks, create rollout and rollback plans, and execute changes in scheduled windows with post-change validation. Implement operational upgrades, patches and maintenance, and update runbooks after each change. System & Solution delivery: Lead delivery for customer projects end-to-end: installation, configuration, integration and validation. Plan and run functional, integration and load testing, plus performance benchmarking,before go-live. Support customer teams during deployments, upgrades and acceptance testing. Hand over to support with documentation, and monitor post-deployment health to fix early issues. Automation, tooling & knowledge: Build automation, internal tools and dashboards that remove repetitive toil for L1/L2 teams. Maintain the knowledge base, runbooks and troubleshooting guides; train L1/L2 on learnings. Monitor service health dashboards (SLIs, SLOs) and review weekly incident trends. Customer support & governance: Respond to customer queries and escalations within SLA. Deliver operational and incident data to Governance on time and take part in daily scrums and change reviews. Skills & Qualifications First Degree in Computer Science, IT or Engineering Solid experience in technical support, SRE, DevOps or system administration. Deep troubleshooting across systems, applications and networking; good grasp of TCP/IP and network concepts. Hands-on with Kubernetes (K8s) and Docker; on-prem and cloud infrastructure. Databases: MariaDB and PostgreSQL (administration, queries, performance troubleshooting). System and solution delivery: installation, integration, testing, load testing and benchmarking. Incident and change management frameworks (ITIL preferred). Scripting and automation (Python, Bash, Go). Monitoring and ticketing tools (Prometheus, Grafana, Nagios; Jira, ELK). CI/CD pipelines, GitHub and GitOps practices. Data analysis, ETL pipelines and basic statistical data modelling. Strong documentation habits and clear communication with customers, technical and non-technical teams. Application Closing Date Not Specified. Don't Keep! Kindly
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
You are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes. 7 Ingénieur position(s) posted this week in Nigeria.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Alfred and Victoria Associates, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
🧠 Profil recherché Company: Alfred and Victoria Associates Location: Nigeria State: Abuja Jobs Job type: Full Time Job category: Administrative/Secretarial Jobs in Nigeria Alfred Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high de
🎯 Responsabilités Company: Alfred and Victoria Associates Location: Nigeria State: Lagos Jobs Job type: Internship Job category: Human Resource Management Jobs in Nigeria Alfred Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high dem
📍 Localisation Company: Alfred and Victoria Associates Location: Nigeria State: Lagos Jobs Job type: Full Time Job category: Administrative/Secretarial Jobs in Nigeria Alfred Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand
🧠 Profil recherché Company: Alfred and Victoria Associates Location: Nigeria State: Abuja Jobs Job type: Full Time Job category: Administrative/Secretarial Jobs in Nigeria Alfred Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high de