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Automatically translated from French. View the original offer
Technical-commercial engineer ERP specialist
Reporting to the Head of the Business Unit (BU), you are the first person responsible for prospecting and developing the company’s customer portfolio. You will work closely with all departments to conclude the best deals for the company.
Duties
Develop the client portfolio in the national territory and sub-region by prospecting new clients and retaining existing ones. Analyze the needs and problems of the customer in order to make an optimal proposal. Accompany the customer in his order taking and technical follow-up; install or supervise the installation of ERP, try it and ensure its commissioning at the customer. Participate in the commercial policy of the company: drawing up an offer, competitive intelligence, commercial action plans, etc. Manage commercial disputes in relation to the client and the project technical team.
Commercial activities
Set up and execute a business action plan. Conduct field and telephone surveys. Conduct technical demonstrations, presentations of LES to decision makers and/or users for better decision making. Answer business, functional and technical questions to reassure the customer in his decision making. Make phone and written reminders of prospects and customers.
Pre-sales activities
Understand the client’s needs and project issues. Conduct additional studies and investigations for a better understanding of the client’s needs. Translate the specifications into detailed functional specifications. Ensure the feasibility and profitability of the project for the company. Develop the technical proposal according to the specific needs of the customer. Carry out the costing of proposals in relation to all the services concerned. Assist in the formalization of tender response processes. Collect administrative information (CV, DFE, Diplomas, etc.) for the drafting of responses to calls for tender (AO).
Strategic activities
Make the company’s offer credible by providing its expertise on the development of new products or the improvement of the existing product. Develop the promotion of value-added services to customers. Initiate new ideas in terms of presentation or demonstration to customers.
Monitoring activities
Ensure a technological watch on all market developments. Carry out economic and technological monitoring of competing solutions. Participate in various events (trade shows, conferences, etc.) likely to enrich his knowledge of the market.
Profile
Bac level training +3 or Bac +5: Bachelor / Master Specialized ERP Management, Master in an ICT discipline or Diploma of ICT engineering school or Business School diploma with at least 3 years of experience in a similar position. An ERP certification (Odoo, Dolibarr or other) would be a plus. An Agile Scrum certification (CSM, PSM, etc.) would be a plus.
Know-how
Define the commercial action plan and establish the tour plan (targeting, interlocutors and preparation of technical files). Design a technical feasibility study. Make a quote. Negotiate a contract. Establish a contract of sale. Check the conditions of an order. To monitor the performance of a technical service. Analyze the results of sales. Identify corrective measures. Intervene with a clientele of companies and communities / administration. Participate in the definition of a commercial and marketing strategy. Make a call for tenders. Establish a specification. Analyze a response to a call for tenders. Set up training actions. Coordinate the activity of a technical team. Take commercial action.
Technical skills
Functional knowledge of Odoo, Dolibarr ERP. Technical knowledge of Odoo ERP, Dolibarr. Holistic knowledge of the main modules of Odoo ERP, Dolibarr. Knowledge of tender drafting techniques. Advanced knowledge in field and telephone prospecting techniques. Expertise around digital transformation technologies. Understanding of the company’s overall strategy and competitive environment. Excellent technical culture to easily integrate all technological developments of a market. Proficiency in technical English (read, written and spoken).
Professional skills
Pragmatism and mobility. Strength of proposition and conviction. Intellectual curiosity. Ability to adapt. Sense of negotiation. Relational qualities. Editorial skills. Team spirit and initiative. Ability to work on multiple files in parallel. Ability to work within tight deadlines. Sense of listening and communication. Organization and pedagogy.
Full time, without teleworking, from 2 years to 5 years of experience.
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