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Automatically translated from French. View the original offer
TECHNICAL-COMMERCIAL ENGINEER ERP SPECIALIST
VEONE Informatique, internet, Informatique recruits at Abidjan an ERP Specialist Technical-Commercial Engineer. Reporting to the Head of the Business Unit (BU), you are the first person responsible for prospecting and developing the company’s customer portfolio. You will work closely with all departments to conclude the best deals for the company.
Duties
You develop the client portfolio on the national territory and in the sub-region by prospecting new clients and retaining existing ones. You analyze the needs and problems of the customer in order to make an optimal proposal, and you accompany the customer in his order taking and technical follow-up. You install or supervise the installation of ERPs, try them and ensure their commissioning at the customer. You participate in the commercial policy of the company: drawing up an offer, competitive intelligence, commercial action plans, etc. Finally, you manage commercial disputes in relation to the client and the technical project team.
Commercial activities
You set up and execute a commercial action plan, conduct field and telephone surveys, and carry out technical demonstrations as well as presentations of LES to decision makers and/or users for better decision-making. You answer business, functional and technical questions to reassure the customer in his decision making, and make phone and written reminders of prospects and customers.
Pre-sales activities
You understand the client’s needs and project issues, conduct additional studies and investigations for a better understanding of the client’s needs, and translate the specifications into detailed functional specifications. You ensure the feasibility and profitability of the project for the company, develop the technical proposal according to the specific needs of the customer, and carry out the costing of proposals in relation with all the departments concerned. You help in the formalization of the processes of response to calls for tenders and collect administrative information (CV, DFE, Diplomas, etc.) for the drafting of responses to Calls for Tenders (AO).
Strategic activities
You make the company’s offer credible by bringing your expertise on the development of new products or on the improvement of the existing product, develop the promotion of value-added services to customers, and initiate new ideas in terms of presentation or demonstration to customers.
Monitoring activities
You ensure a technological watch on all market developments, carry out an economic and technological follow-up of competing solutions, and participate in various events (trade shows, conferences, etc.) likely to enrich your knowledge of the market.
Profile
Bac level training +3 or Bac +5: Bachelor / Master Specialized ERP Management, Master in an ICT discipline or Diploma of ICT engineering school or Business School diploma with at least 3 years of experience in a similar position. An ERP certification (Odoo, Dolibarr or other) would be a plus, as would an Agile Scrum certification (CSM, PSM, etc.).
Know-how
Define the commercial action plan and establish the tour plan (targeting, interlocutors and preparation of technical files); design a technical feasibility study; draw up an estimate; negotiate a contract; establish a sales contract; verify the conditions of completion of an order; monitor the performance of a technical service; analyze the results of sales; determine corrective measures; intervene with a clientele of companies and communities / administration; participate in the definition of a call;
Technical skills
Functional knowledge of Odoo, Dolibarr ERP; technical knowledge of Odoo, Dolibarr ERP; holistic knowledge of the main modules of Odoo, Dolibarr ERP; knowledge of techniques for drafting tenders; advanced knowledge in field and telephone prospecting techniques; expertise around digital transformation technologies; understanding of the company’s overall strategy and its competitive environment; excellent technical culture allowing to easily integrate all the technological developments;
Professional skills
Pragmatism and mobility; strength of proposition and conviction; intellectual curiosity; ability to adapt; sense of negotiation; interpersonal qualities; writing skills; team spirit and initiative; ability to work on several issues in parallel; ability to work within tight deadlines; sense of listening and communication; organization and pedagogy.
Conditions
Full time, without teleworking, from 2 years to 5 years of experience.
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