IS
CUSTOMER SUCCESS MANAGER – SOLUTIONS SaaS & DATA CLIENTS -réf:IS/CSM/09/26
CDIabout 2 months ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
- 200 customers to accompany. Thousands of customer reviews to keep alive. And a SaaS solution to know on your fingertips. Our client supports brands in the collection, management, analysis and valuation of their customer reviews through a SaaS solution dedicated to the voice of the customer and data. In concrete terms, your role will be to ensure that customers understand their solution, use it correctly and actually derive value from it. You will accompany them in their daily life, answer their questions, help them on the technical aspects of the platform and advise them on good practices. But your role doesn’t end there. You will also need to know how to spot when a customer begins to drop out: decrease in use, dissatisfaction, difficulties encountered, lack of commitment ... The goal will be to understand what is happening and act early enough to prevent a problem from becoming a departure.
YOUR DAILY LIFE:
Responsibilities
You will be responsible for a portfolio of about 200 customers and will be their preferred interlocutor on the use of the solution. On a daily basis, you can:
- Support your customers in the use of the SaaS solution;
- Understand their needs and help them find the right solutions;
- Ensure a first level of technical support on the platform;
- Accompany them on settings, features, widgets and data feedback;
- Advise them on best practices and help them better leverage their customer reviews;
- Monitor the use of the solution and promote the adoption of features;
- Identify the first signs of dissatisfaction or disengagement;
- Analyze risky situations and put in place the necessary actions to prevent churn;
Education / Qualifications
- Prepare and facilitate customer appointments, presentations or training sessions;
- Prepare PowerPoint materials adapted to your interlocutors;
- Write your reports and follow up on the actions decided with customers;
- Use CRM, data tools, AI and automation to better organize and track your business;
- Provide timely support to Customer Care teams on technical support topics.
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Create a CV tailored to this offer
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
Votre profil senior en commercial correspond au besoin de iScale Solutions. Pour valoriser votre expérience, mentionnez comment vous avez concrètement répondu à les compétences demandées dans l'annonce dans un contexte africain. Une accroche personnalisée, avec un exemple local, fera la différence dès les premières lignes.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
KPIs commerciaux — Chiffre d'affaires généré, croissance du portefeuille, quota atteint (%) : ces 3 métriques sont obligatoires en entretien senior. Préparez aussi votre plan des 100 premiers jours — les directeurs commerciaux qui arrivent avec un plan sont systématiquement plus crédibles.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.