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FAI Support Consultant with N1 expertise

Confidential Company
📍 Dakar 🇸🇳Freelance🗓️ 11 days ago

Job Description

Dakar
Freelance

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Description of the company

Education / Qualifications

Implanted DakarALTEN Senegal is the subsidiary of the ALTEN Group, a world leader in engineering and technology consulting. She now plays a key role in supporting the professional development of engineers in West Africa, and supports her clients’ development strategy in the areas of innovation and technological information systems. Our mission: meet the technological ambitions of our customers — Major international contractors — in the automotive, rail, IT, telecommunications and media sectors. Joining ALTEN Senegal means integrating an ecosystem of excellence and benefiting from:

  • A personalized and evolving career path
  • An ambitious skills development policy
  • A stimulating, collaborative and meaningful work environment Job description Within the customer technical support team, you will be integrated into a level 1 support chain and will be in charge of support and expertise on all phases of network incident processing. You will be led to: Dealing with unitary complaints "General Public" and "Enterprises" on ADSL, FTTH and associated services (VOIP, IPTV.), Analyze, diagnose and resolve time-constrained incidents Ensure customer satisfaction by providing relevant and accurate answers within minimum deadlines, Ensure customer communication, Identify, diagnose malfunctions, incidents, service interruptions and implement corrective measures, Check the correct and advanced completion of level 1 tickets Provide support to the customer service team and first-level field teams, Accompany the end customer from end to end until the restoration of service, Qualify tickets before escalation on Expert Level 3 services (analysis and diagnosis), Track incidents: Exploitation of the incident base: raises, consolidation, trend analysis. Requests for substantive preventive action, Receiving requests from users following malfunctions: taking into account customer calls

Candidate profile

Other information

Graduated from a Baccalaureate +2/+3/+5 with a specialization in networks and telecoms or IT.

Experience

Experience: Customer support/customer relationship management experience of at least one year required Experience in the telecom sector (e.g. Internet Service Providers) would be a plus Language skills: French: advanced level of communication (B2, C1) Additional information You are rigorous, creative, curious and you like to work as a team and build skills in a dynamic environment. The professions of the service animate you and you want to evolve in a friendly environment, join us!

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Bonjour l'entreprise recrutante, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser les compétences demandées dans l'annonce dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.

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Your safety comes first — read before you go

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