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Job Description: QA/QC Officer Reports To: Production Manager / Managing Director Our client, a growing Zambian cosmetics enterprise dedicated to manufacturing high-quality, safe, and innovative skincare and personal care products, is seeking a diligent and versatile QA/QC Officer to join their team and oversee our product quality and regulatory compliance systems. Job Purpose The QA/QC Officer will be responsible for ensuring that all raw materials, in-process batches, and finished cosmetic products meet internal quality standards, national specifications, and statutory regulations before they reach the customers. Key Responsibilities Quality Testing: Perform daily physical and chemical testing on raw materials, in-process product batches, and finished goods (including testing pH, viscosity, density, and stability). Compliance Management: Maintain regulatory compliance with ZAMRA and ZABS regulations. Prepare and update product dossiers for regulatory inspections and licensing. Good Manufacturing Practices (GMP): Implement, monitor, and enforce Cosmetics GMP guidelines on the production floor to prevent product contamination and cross-contamination. Documentation & Records: Create and update Standard Operating Procedures (SOPs). Maintain accurate batch records, laboratory logs, and Certificates of Analysis (CoA). Supplier & Raw Material Control: Inspect incoming raw materials and packaging materials against supplier specifications. Corrective Actions: Identify quality issues, isolate non-conforming batches, investigate root causes, and implement corrective and preventive actions (CAPA). Required Qualifications and Experience Education: A bachelor’s degree in chemistry, Applied Chemistry, Biochemistry, Chemical Engineering, Pharmacy, a diploma in Pharmacy or a related physical/life sciences discipline. Schooling: Full Grade 12 Certificate with credits or better in English, Mathematics, and Science subjects. Experience: Minimum of 1 to 2 years of hands-on QA/QC or laboratory testing experience within a manufacturing environment (experience in cosmetics, soaps, pharmaceuticals, or FMCG is highly preferred). Credentials: Qualifications must be verified by the Zambia Qualifications Authority (ZAQA). Key Competencies and Skills Sound understanding of ZAMRA cosmetics guidelines, ZABS testing standards, and ZCSA compulsory standards if required. Knowledge of Good Manufacturing Practices (GMP) or ISO 22716. Practical laboratory skills (accurate weighing, titration, pH measurement, and basic microbial testing awareness). Excellent attention to detail, analytical mindset, and problem-solving skills. Proficient in Microsoft Office (Word, Excel) for report writing and data tracking.
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