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Automatically translated from French. View the original offer
Job Title Customer Service Representative (F/H) – Toamasina – French Job Description Join a team dedicated to customer relationship excellence! Who are we? Concentrix is an international company with operations in more than 70 countries. Specialists in improving the customer experience and optimizing business processes, we help companies to transform themselves and achieve excellence, in an inclusive, collaborative and innovative environment. Your mission as a Client Advisor Your main role will be to be the privileged interlocutor of our clients. You will have the missions of: Accompany prospects and customers in solving problems or to provide information. Actively contribute to promoting our brand image and developing customer satisfaction. Manage claims effectively.ÊBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting! At Concentrix, we make the promotion of our talents a priority. Here are the unique benefits we offer to recognize your contribution: A 40-hour CDI contract per week. A variable remuneration according to your results. A complementary health insurance from your 6th month of integration Optimal working conditions A complete meal in the canteen for every day of presence A transport provided by the company A family supplementary insurance An initial and continuous training A work environment enhancing the quality of life at work Prospects for professional development We are looking for Talents Who Have perfectly mastered French, both in writing and oral. Have an excellent sense of communication, are organized, autonomous and adopt a positive attitude. Master digital tools and demonstrate a natural curiosity to adopt new technologies. Availability from Monday to Sunday on a 24-hour schedule. Our recruitment process Telephone pre-qualification (15 minutes): a first discussion with a member of the recruitment team to validate the prerequisites for the position. Interview with a member of the French language recruitment team (45 minutes): assessment of your language skills. Validation interview (30 minutes): an in-depth discussion with a production member to validate your skills and align your ambitions with our culture. Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet! Sector: IT Services and IT Consulting
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Bonjour, votre offre chez Concentrix correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec les compétences demandées dans l'annonce, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.
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