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A new boutique hotel in Blantyre is seeking a highly competent, results-driven and experienced GENERAL MANAGER to lead its day-to-day operations and establish a culture of exceptional hospitality, operational efficiency and outstanding guest service. The successful candidate will provide overall operational leadership, coordinate all hotel departments and ensure that the establishment operates profitably while maintaining high standards of service delivery. Key Responsibilities Oversee the day-to-day operations of all hotel departments, ensuring smooth and efficient service delivery. Establish, implement and monitor Standard Operating Procedures (SOPs) across all departments. Recruit, supervise, train and evaluate employees to maintain high performance and professional standards. Monitor hotel revenue, occupancy, expenditure, operating costs and overall financial performance. Develop and implement strategies to increase bookings, improve guest satisfaction and grow revenue. Supervise the FOOD AND BEVERAGE SUPERVISOR, Front Office Supervisor and Stores and Procurement Clerk. Ensure effective coordination between reception, housekeeping, kitchen, restaurant, bar and other operational functions. Monitor guest feedback, resolve significant complaints and ensure consistent service quality. Oversee purchasing arrangements, supplier relationships and the efficient use of hotel resources. Coordinate reservations, online booking platforms, promotional activities and marketing initiatives. Ensure compliance with applicable employment, health, safety, hygiene and hospitality regulations. Prepare daily, weekly and monthly operational reports for the Managing Director. Identify opportunities to improve profitability, control costs and expand the hotel’s market presence. Minimum Qualifications and Experience Bachelor’s degree in Hospitality Management, Tourism Management, Business Administration or a related field. At least five (5) years of relevant experience in the hospitality industry, with demonstrated experience in a senior supervisory or management position. Proven ability to manage hotel operations, lead multidisciplinary teams and maintain high service standards. Strong understanding of budgeting, revenue management, cost control and operational reporting. Good knowledge of hotel reservation systems, front office operations and food and beverage operations. Excellent leadership, communication, problem-solving and decision-making skills. Computer proficiency and the ability to prepare professional management reports. High levels of integrity, accountability, professionalism and commercial awareness. Apply for GENERAL MANAGER
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