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Conseiller client (F/H) – Toamasina – Français/Anglais
CDI27 days ago
Job Description
Toamasina
CDI
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Automatically translated from French. View the original offer
Main duties
Job Title Customer Service Representative (F/H) – Toamasina – French/English Job Description Join a team dedicated to customer relationship excellence! Who are we? Concentrix is an international company with operations in more than 70 countries. Specialists in improving the customer experience and optimizing business processes, we help companies to transform themselves and achieve excellence, in an inclusive, collaborative and innovative environment. Your mission as a Client Advisor Your main role will be to be the privileged interlocutor of our clients. You will have the missions of: Accompany prospects and customers in solving problems or to provide information. Actively contribute to promoting our brand image and developing customer satisfaction. Manage claims effectively.ÊBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting! At Concentrix, we make the promotion of our talents a priority. Here are the unique benefits we offer to recognize your contribution: A 40-hour CDI contract per week. A variable remuneration according to your results. A complementary health insurance from your 6th month of integration Optimal working conditions A complete meal in the canteen for every day of presence A transport provided by the company A family supplementary insurance An initial and continuous training A work environment enhancing the quality of life at work Prospects of professional development We are looking for Talents Who Possess perfectly master French and English, both written and oral. Have an excellent sense of communication, are organized, autonomous and adopt a positive attitude. Master digital tools and demonstrate a natural curiosity to adopt new technologies. Availability from Monday to Sunday on a 24-hour schedule. Our recruitment process Telephone pre-qualification (15 minutes): a first discussion with a member of the recruitment team to validate the prerequisites for the position. Interview with a member of the recruitment team Language test (45 minutes): assessment of your language skills. Validation interview (30 minutes): an in-depth discussion with a production member to validate your skills and align your ambitions with our culture. Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet! Sector: IT Services and IT Consulting
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Expert Application Advice
Bonjour, candidat. Pour ce poste mid-level chez Concentrix, concentrez-vous sur deux ou trois réalisations chiffrées (ex. : progression de chiffre d’affaires). Si les compétences demandées dans l'annonce est demandée, montrez-la par un exemple d’adaptation terrain, pas juste une liste. Gardez le CV lisible, une page suffit. Bon courage.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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