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GardaWorld Malawi Ltd is seeking an experienced and self-motivated Account Manager to join our team. The incumbent will be responsible for managing and maintaining relationships with clients, building and maintaining strong client relationships, identifying and pursuing new business opportunities, and ensuring client satisfaction and retention. Reporting to: Head of Business Development, Malawi Job Outline: The incumbent will be an experienced and self-motivated individual with confidence in delivering sales results in accordance with clear metrics, and with the initiative to leverage their network of relationships to develop business opportunities in the country. This position will work closely with sales executives and customer service executives to grow and maintain a healthy pipeline of clients. The incumbent will be responsible for developing an extensive network of business relationships for GardaWorld. Key Responsibilities Client Relationship Management: Establish and maintain relationships with clients in a sector, understanding the client's needs and providing them with solutions that meet their requirements Develop trust relationships with a portfolio of sector specific major clients to ensure they do not turn to competition Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Sales and Business Development: Identify new business opportunities and generate revenue for the company, including cross-selling and upselling to existing clients or identifying new clients Lead, design and implement approaches and plans to support topline revenue growth and margin expansion for the specific sector Understand, analyze and connect all key revenue growth margin drivers related to segment/sector performance Lead commercial elements of Revenue Growth and ensure tools deployment with the segment/sector unit Identify and exploit business opportunities by analyzing market trends within select markets Ensure the correct products and services are delivered to customers in a timely manner Client Retention: Retain existing clients by ensuring their satisfaction with the company's products and/or services, resolving any issues or complaints that arise, and providing ongoing support and communication Communication and Collaboration: Effectively communicate with internal teams (operations, finance and customer service) to ensure client needs are being met Collaborate with these teams to develop strategies and solutions that meet client requirements Act as key
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