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JOB DESCRIPTION: MOTHERBOARD REPAIR TECHNICIAN Job Title: Motherboard Repair Technician Department: Technical / Repair and Maintenance Reports To: Technical Supervisor Location: Lusaka Employment Type: Full-Time Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for TECNO, Itel & Infinix three worldwide famous mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the position of Assistant Logistics Specialist to be based in Lusaka. 1. Job Purpose The Motherboard Repair Technician will be responsible for diagnosing, troubleshooting, repairing, and testing faulty motherboards in electronic devices such as smartphones, laptops, tablets, and other compatible electronic equipment. The role requires strong technical knowledge of electronic components, circuit boards, soldering techniques, and fault-detection tools to ensure that repairs are completed accurately, efficiently, and in accordance with company quality standards. 2. Key Responsibilities A. Motherboard Diagnosis and Troubleshooting Diagnose motherboard faults using appropriate diagnostic tools and testing procedures. Identify faulty components, including capacitors, resistors, integrated circuits (ICs), MOSFETs, connectors, and other electronic components. Troubleshoot power-related faults, short circuits, charging problems, boot failures, and connectivity issues. Perform board-level diagnosis to determine the cause of device malfunction. Interpret circuit diagrams, schematics, and board layouts where available. B. Motherboard Repair and Component Replacement Repair damaged motherboard circuits and replace defective electronic components. Perform micro-soldering, rework, and component-level repairs using appropriate equipment. Repair damaged tracks, pads, connectors, and solder joints where technically feasible. Carry out jumper-wire repairs and other approved circuit restoration procedures. Use hot-air rework stations, soldering irons, microscopes, multimeters, and other specialized tools safely and effectively. Recommend motherboard replacement when repair is not technically feasible or cost-effective. C. Testing and Quality Control Test repaired motherboards to confirm that faults have been resolved. Conduct functional tests on relevant device features, such as power, charging, display, audio, network connectivity, and peripheral functions. Verify that repaired devices meet the company’s technical and quality standards before release. Recheck repairs where customers report recurring faults. Maintain accurate records of repair results and quality-control checks. D. Repair Documentation and Reporting Record reported faults, diagnostic findings, components replaced, repair procedures, and test results. Prepare repair reports and update the company’s repair management system. Maintain records of repair time, component usage, recurring faults, and unresolved cases. Escalate complex or high-risk repairs to the Technical Supervisor. Provide clear technical explanations of faults, repair options, and limitations to the relevant team or customer. E. Customer Service and Data Protection Handle customer devices professionally and responsibly. Protect customer data and confidential information accessed during repairs. Obtain the required authorization before accessing customer files or performing procedures that may affect stored data. Explain repair progress, costs, risks, and expected turnaround times through the appropriate communication channel. Follow company procedures for receiving, storing, repairing, and returning customer devices. 3. Qualifications and Experience Diploma, certificate, or relevant technical training in Electronics, Electrical Engineering, Computer Hardware Repair, Telecommunications, or a related field is preferred. Practical experience in motherboard-level diagnosis and repair is an advantage. Demonstrable experience with micro-soldering, component replacement, and circuit-board troubleshooting. Familiarity with laptop, desktop, smartphone, or tablet motherboard architecture is desirable. Relevant technical certifications or evidence of practical repair competency will be an added advantage. 4. Required Technical Skills Strong motherboard fault-diagnosis and troubleshooting skills. Proficiency in soldering, micro-soldering, and electronic component replacement. Ability to use a digital multimeter, bench power supply, oscilloscope, microscope, and hot-air rework station as applicable. Ability to read and interpret circuit schematics and board-view diagrams where available. Understanding of voltage rails, power circuits, short-circuit detection, and electronic components. Knowledge of ESD protection and safe electronics repair practices. Basic computer skills for documenting repairs and updating service records. Key Performance Indicators (KPIs) Performance may be assessed using the following indicators: Repair success rate: Percentage of repairs completed successfully. First-time fix rate: Percentage of faults resolved without repeat repair. Turnaround time: Ability to complete repairs within agreed timelines. Repeat repair rate: Frequency of devices returned for the same unresolved fault. Diagnostic accuracy: Accuracy of fault identification and recommended repairs. Quality compliance: Adherence to repair procedures and quality-control standards. Documentation accuracy: Completeness and accuracy of repair records. Customer satisfaction: Feedback relating to repair quality, communication, and service. Tool and component management: Responsible use of equipment and repair materials. Candidates who meet the above are required to send their latest CV’s to not later than 20th October, 2026. Hand delivered applications will not be received at this point.
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