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Automatically translated from French. View the original offer
Customer Service Representative (m/f)
RMO recruits, on behalf of one of its clients, a Supervisor of Customs Operations of Togolese nationality. The position is based in Lomé, on site, on a permanent basis, with an appointment as soon as possible. Proficiency in English and/or Chinese is an asset.
Attached to the Purchasing & Logistics Manager, the incumbent manages the import and export customs operations of a solar cell plant: tariff classification, duty planning, customs clearance, warehouse regimes and customs audits. He/She establishes customs procedures, controls compliance risks, reduces costs and customs clearance times and ensures the flow of goods during construction and operation.
Main duties
1. Customs clearance for import and export
Classify all imported and exported items (production equipment, finished products, raw and auxiliary materials, spare parts, construction materials) under the appropriate HS codes and provide the necessary data for reporting. Manage the import clearance of equipment, samples, materials, spare parts and construction materials, and process customs declarations and certificates of origin for exported solar cells.
Liaise with customs at Togolese ports and airports to resolve controls, customs value issues, sample collection and other incidents in order to obtain timely release. Coordinate customs agents, freight forwarders and local shipping companies, monitor their performance and reasonableness of fees, and prepare the customs budget.
2. Customs Compliance and Audits
Establish factory customs compliance standards and identify risks related to classification, value for duty, origin, and development regimes. Coordinate customs audits, targeted controls and ex post monitoring, accompany on-site inspections and monitor corrective actions. To monitor the evolution of Togolese customs laws and policies, assess their impact on the factory and inform the management and functions concerned.
3. Customs documentation and archiving
Maintain import/export records and analyze customs data to support management decisions. Establish document retention procedures (declarations, bills of lading, invoices, packing lists, certificates of origin, exoneration certificates, inspection reports) to ensure audit preparation and traceability.
4. Team coordination and other missions
Support the Supply Chain Manager in the constitution and management of the customs team (responsibilities, task allocation, performance evaluations). Advise other functions on Togolese customs requirements, import/export duties and taxes and customs clearance conditions. Perform any other duties assigned by the hierarchy.
Candidate profile
Education / Qualifications
Bachelor's degree or higher in International Trade, Logistics, Supply Chain Management, French, English or related discipline.
Experience
Must have at least 5 years of customs experience, including at least 2 years in a supervisory or autonomous position. International customs experience, especially in French-speaking West Africa, and the management of customs operations of a Chinese capital plant abroad, from construction to operation, are desired. Experience in solar, electronics or any other high-volume manufacturing is an asset.
Technical skills
Knowledge of the Togolese customs framework, local customs procedures and communication channels. Strong mastery of Incoterms and HS classification, and knowledge of photovoltaic equipment and raw materials/auxiliaries desired. Mastery of MS Office; experience with a customs management system (CMS) is an asset.
Languages
Common French for daily work and complex business exchanges, with the ability to write formal procedures and correspondence. Fluent English or Chinese for internal professional communication; ewe is an asset.
Personal qualities
High integrity and strong compliance culture. Ability to execute and emotional resilience. Willingness to settle permanently in Togo.
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