AB

Retention Official at Absa Group

Absa Group
📍 ZambiaCDI🗓️ 7 days ago

Job Description

Zambia
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Empowering Africa’s tomorrow, togetherone story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To deliver effective, efficient and compliant outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa at Work and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance. Duty of communicating with customers and potential customers through telephone to develop an effective sales and revenue pipeline. The main aim is to cross sell and up sell various consumer products to clients depending upon the business needs. It is also to build strong relationships with the clients to exceed the targets by developing a telesales strategy. Job Description Key Accountabilities Business Direction 50% Outputs: Drive and deliver Involved new to bank customers. Deliver engaged existing customers by: Tele-Selling a range of consumer assets & liabilities products to customers, in accordance with set procedures, to meet individual customer needs and achieve allocated goals. Addressing customer sales and product and transactional processing requirements, in accordance with set procedures, to ensure that customers receive an exceptional service. Identifying complex and non-standard customer requirements, and other sales opportunities, and referring them to more experienced colleagues or the most appropriate Specialist colleague to ensure achievement of Outbound and overall

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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