## À propos du poste

Apply Now recrute un(e) **NOC Engineer Tier 1 x 2** basé(e) à Afrique du Sud (CDI). Cette opportunité est à pourvoir en Afrique du Sud.

En tant que NOC Engineer Tier 1 x 2, vous interviendrez sur des missions techniques exigeant expertise et méthode à Apply Now (Afrique du Sud). Ce poste s'adresse à un profil qualifié capable de concevoir et implémenter des solutions.

## Missions principales

- ## Missions principales Rejoignez **Apply Now** en tant que **NOC Engineer Tier 1 x 2**

## Profil recherché

- ## Profil recherché * Professional expertise * Team player ## Détails logistiques Contract: CDI Location: Africa *Enrichi par l'équipe Taf4All.*

## Informations complémentaires

- Poste à **sa région**

## Informations sur le poste

- **Pays :** Afrique du Sud

- **Type de contrat :** CDI

**Pour postuler, cliquez sur le bouton Postuler pour accéder aux coordonnées du recruteur.**

## Informations sur le poste
- **Pays :** Afrique du Sud
- **Type de contrat :** CDI

<h2>Informations sur le poste</h2>
<ul>
  <li><strong>Pays :</strong> Afrique du Sud</li>
  <li><strong>Type de contrat :</strong> CDI</li>
</ul>

Offre : NOC Engineer Tier 1 x 2 chez Apply Now a Afrique du Sud. Contrat CDI.

NOC Engineer Tier 1 x 2 — Afrique du 2026

NOC Engineer Tier 1 x 2
Recruit-It
Saturday, 25 April 2026
PE011557/LM
Verified Ad
Automotive - Automotive Technician
Gauteng
FULL TIME
Job Spec
Company
Job Summary

## 💼 Expérience
CCNA and ITIL certifications a must
African Male and Coloured Male only
Shift Work
Job Purpose.
- Responsible for ensuring stability of the network and optimal customer satisfaction.
Key Performance Areas
- Customer Communication 30%
- Incident Logging             20%
- Incident Handling             20%
- Trouble shooting             20%
- Teamwork                         10%

## 🧠 Profil recherché
Competency Requirements for Position
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
- Knowledge of customer service principles
- Knowledge of effective customer engagement

## 🛠️ Compétences requises
- Strong written and verbal communication skills in English
- Understanding of network design
- Analytical thinker
- Customer Centricity
Behavioral
- Customer Responsiveness
- Results driven
- Problem solving
- Attention to detail
- Stress tolerance
- Resilience
- Proactivity
- Resilience
Minimum Qualifications:
- CCNA
- ITIL
Other requirements
- Must be willing to work weekend shifts monthly
- Must be willing to work flexible shifts
- Must be willing to work night shift
- Must have own transport
Job Grade:
Key Stakeholder Relationships
Internal
- Sales
- Projects
- Quality Assurance
- Carrier Relations
External
- Suppliers
- Customers
Key Performance Areas & Indicators
Customer Communication
- Deal with Customers, either telephonically or via email, in a courteous, efficient and prompt manner. - Positive feedback from customers - Emails attended to before end of shift
- Priortise Customer Centricity and utilize empathy in all communications.- Phones answered within 3 rings
- All emails to be written in appropriate business language - Professional company image
- Ensure “active” listening at all times when dealing with Customers - Accurate, clear understanding of the issue
Incident Logging

## 🎓 Formation / Diplômes
- Capture detailed, accurate information of the incident, either telephonically or via email - Ticket raised within 15 minutes of receiving the call or email
Incident Handling
- Adhere to Standard Operating Procedures - Ensure compliance with ISO standards
- Follow up on all assigned tickets and ensure Customers are updated hourly - Timely and accurate feedback
- Escalate outstanding incidents to suppliers or senior engineers for resolution - Incidents to be resolved with the relevant SLA
- Adhere to daily standards regarding the closing of tickets - Minimum of 10 tickets closed daily
Troubleshooting
- Diagnose the problem, identify the root cause and resolve the issue as quickly as possible - Adhere to Standard Operating Procedure
Teamwork
- Work with colleagues to achieve overall team goals - Demonstrate willingness to assist others
- Highlight problems and work with team to find solutions - Suggest solutions instead of problems
- Take personal ownership of problems with full accountability. - Go the extra mile for the Customer
Apply Now
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NOC Engineer Tier 1 x 2

NOC Engineer Tier 1 x 2 chez Apply Now à Afrique du Sud.

NOC Engineer Tier 1 x 2

Job Description

Informations complémentaires

Informations sur le poste

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