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( 20979 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish. 1 Position Details Position Guest Experience Expert Level Colleague Department Experience Department Reports to Experience Manager Subordinates None 2 Job Details & Requirements Job Summary Organize, arrange and follow through personalised tours and itineraries, field activities and services for the guests of One&Only Gorillas Nest through direct or indirect co-ordination with other departments and external/governmental excursion providers. Being responsible for accurate and timely information delivery to guests with regards to history, cultural heritage as well as natural particularities of the property and destination. Additionally, responsible for daily activities, in line with One&Only Gorillas nest services and functionalities. When necessary and appropriate accompanying guests on arranged excursions and activities. Key Duties And Responsibilities Responsible for finding the best quality, high-end providers and activities in the area. Ensure that allocated guests receive the activities, tours and excursions in an informed, timely and professional manner, while respecting the policies, procedures and systems of One&Only Gorillas Nest . This is to be carried out by maintaining personal
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