Customer Success Specialist

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• South Africa
• Eastern Cape Back to Search Results Customer Success Specialist Port Elizabeth Remote Salary: R13 000.00 - R22 000.00 Per Month
• Job Type: Permanent Sectors: Business Management Technical

🛠️ Compétences requises

• Reference: 2355961 Apply before Jun 20 2026 | 60 Days left Vacancy Details Employer: Bustem About Bustem: Bustem helps high-growth e-commerce brands find and shut down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse, then take action to remove it. We’re growing fast (~$3M ARR in under a year) and work with 150+ brands. Now we’re doubling down on client execution and retention. About the Role: This is an execution-heavy client role, not a passive support position. You’ll be on the front lines with clients, ensuring they see real results, fast. You’ll own: client communication issue resolution ongoing account performance retention and expansion opportunities If you’re the kind of person who moves quickly, communicates clearly, and takes ownership of outcomes, you’ll do well here. Main Responsibilities: Client Communication Act as the primary point of contact for assigned clients Respond quickly (Slack/email) with clear, actionable updates

📊 Autres informations

Set expectations and keep clients informed on progress Issue Resolution Identify and solve client problems quickly Escalate when needed, but don’t wait around for answers Ensure nothing falls through the cracks Account Management Track client activity and performance Ensure enforcement actions are being executed effectively Maintain clean and accurate records in CRM/tools Retention & Growth Build strong relationships with clients Identify upsell opportunities (higher enforcement volume, expanded coverage) Ensure clients see ROI and stay long-term

🧠 Profil recherché

What We’re Looking For: Strong communication skills (written + verbal) Fast response times and high urgency Highly organized and detail-oriented Comfortable managing multiple clients at once Problem-solver who takes ownership (not “waits for instructions”)

💼 Expérience

Experience with CRM tools (HubSpot, Salesforce, etc.) is a plus Bonus: experience in e-commerce, operations, or client success Compensation: Between 13,000 - 22,000 ZAR / month base To apply, copy and paste this link into a new tab and complete the Google Form: https:

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