Head of Communication and Knowledge Management

Main duties

FHI 360 is a global development organization that takes a rigorous, evidence-based approach to human development. Our team of professionals includes experts in the fields of health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates in many countries around the world and relies on strategic partnerships to sustainably improve people’s living conditions. In Madagascar, FHI 360 implements several programs and projects funded by different technical and financial partners. The country portfolio covers various sectors of human development and pursues a trajectory of growth and diversification of its activities. In this context, FHI 360 recruits a Communications and Knowledge Management Officer based in Antananarivo. The position has a transversal vocation and provides support to all the projects and initiatives of the country office in terms of institutional communication, program visibility, document management, capitalization of experiences and compliance with the communication requirements of different donors and clients. The position involves occasional travel to program areas of intervention. The Communications and Knowledge Management Officer is directly supervised by the Senior Program Officer. He/she works closely with program teams, MEL specialists, technical teams, finance and operations teams, project managers and implementation partners. The Communications and Knowledge Management Officer is responsible for coordinating the institutional and programmatic communication activities of FHI 360 Madagascar as well as managing and valuing the knowledge produced by the various projects in the country portfolio. He/she ensures the quality, consistency and visibility of FHI 360 messages to partners, donors, national authorities, media and other stakeholders. He/she also ensures the collection, organization, documentation and dissemination of achievements, results, innovations, good practices and significant experiences generated by the programs. The incumbent of the position contributes to strengthening the notoriety and visibility of FHI 360 Madagascar while ensuring the quality of communication products developed by the country office. He/she is also the technical reference of the country office for issues of institutional communication, program visibility, document management and compliance with the requirements of branding, scoring and visibility of different donors and clients. Main Missions and Responsibilities Development and Implementation ŒDevelop and implement the country office communication strategy in collaboration with the Senior Program Officer. Develop annual communication plans covering all projects and initiatives in the country portfolio. Ensure the consistency of FHI 360 Madagascar’s institutional messages. Ensure the effective dissemination of information on country office activities, achievements and results. Contribute to strengthening the visibility and institutional reputation of FHI 360 among national and international stakeholders. Support the preparation and coverage of institutional events, conferences, workshops and strategic meetings. Maintain and develop relationships with media, partners, donors and other relevant stakeholders. Production of Content and Visibility of Programs Produce, write, edit and disseminate high quality communication content. Develop success stories, case studies, results sheets, articles, press releases, newsletters, web content and other communication products. Design or coordinate the design of print and digital communication media. Ensure coverage of major program activities through the collection of testimonials, photographs, videos and other field content. Maintain and manage an institutional photo library and video library. Produce institutional presentations and visibility materials for partners and donors. Ensure that all communication products meet the quality standards of FHI 360 as well as the specific requirements of the donors concerned. Ensure the coordination of the processes for validating communication products before their external dissemination. Knowledge Management and Programmatic Capitalization Develop and maintain a system for documenting and valuing country portfolio achievements. Coordinate communications with the Malagasy government and donors. Develop various communication media, document design and communication tools. Identify, document and disseminate good practices, innovations and significant experiences from projects. Produce capitalization documents for teams, partners, donors and other stakeholders. Support project teams in documenting their results and achievements. Ensure availability, accessibility and organization of documentary resources produced as part of the programs. Contribute to the preservation of the institutional memory of the country office. Document Management and Collaborative Platforms Administer and maintain the Share Point spaces and other collaborative platforms of the country office. Ensure the organization, archiving and regular updating of institutional and programmatic documents. Develop and make available models, tools and procedures facilitating document management. Train and support staff in the use of collaborative platforms and document management tools. Ensure compliance with organizational standards of classification and archiving. Conduct regular checks to ensure the quality and compliance of the country office’s documentary organization. Support for Reporting and Communication of Results Collaborate with the Programmes and MEL teams to highlight the results and impacts of projects. Transform programmatic data and technical results into content that is accessible, attractive and adapted to different target audiences. Develop infographics, presentations and visual products for better communication of results. Contribute to the preparation of institutional documents used in meetings with donors, partners and national authorities. Participate in the preparation of institutional reports requiring editorial, graphic or formatting support. Support teams in the strategic dissemination of country portfolio results. Support for Communication Compliance, Branding and Marking Ensure ongoing monitoring of communication, visibility, branding and branding requirements applicable to the various projects in the portfolio. Advise program teams and country office on the interpretation and application of donor and client guidelines for communication and visibility. Develop tools, guides, procedures and checklists to facilitate compliance with branding requirements. Conduct quality reviews of communications materials, publications, presentations, events and media products prior to their release. Check the conformity of the products developed with the branding plans specific to different lessors and customers. Train and support staff and implementing partners on visibility requirements for projects. Coordinate with project managers to ensure consistent application of donor communication requirements. Serve as the country office’s technical focal point on branding, branding and institutional visibility issues. Support for Resource Mobilization Contribute to the preparation of institutional documents used in program development approaches. Participate in the preparation of institutional profiles, organizational presentations and promotional materials. Support documentation of successes, innovations and impacts of the country portfolio that can be used in funding proposals. Maintain up-to-date materials demonstrating the expertise and added value of FHI 360 Madagascar. Qualifications Education Bachelor or Master in Communication, Journalism, Public Relations, Marketing, Information Management, International Development or any other relevant field. Minimum of five (5) years of relevant professional experience in the areas of institutional communication, communication for development or knowledge management. Proven experience in an international non-governmental organization, development agency or similar institution strongly desired. Demonstrated experience in writing, editing and producing communication content. Experience in managing collaborative platforms and document management systems. Experience working with several donors or international development clients is an important asset. Experience in supporting program teams on visibility and communication issues strongly desired. Excellent writing, synthesis and editing skills in French. Very good command of written and oral English. Excellent institutional communication and communication skills for development. Demonstrated ability to transform technical information into clear messages tailored to different audiences. Advanced mastery of Microsoft Office 365, including Word, Power Point, Excel and Share Point. Good command of graphic design and desktop publishing tools (Adobe In Design, Illustrator, Canva or equivalent). Skills in photography, image processing and production of multimedia content. Good knowledge of digital platforms and social media. Knowledge of document management principles and capitalization of experiences. Good knowledge of the visibility, branding and branding requirements applied by major international donors and development partners. Ability to interpret and operationalize donor communication and visibility guidelines. Experience in quality review and validation of communication products for international donors. Personal qualities Excellent interpersonal and communication skills. High sense of organization and planning. Creativity and capacity for innovation. Great rigor and attention to detail. The spirit of initiative and autonomy. Ability to manage multiple priorities and deadlines simultaneously. Ability to work in a multicultural and multi-project environment. Strong focus on results and quality. Adherence to the values of respect, integrity, diversity and inclusion of FHI 360. The above statements are intended to describe the general nature and level of work and are subject to change. They are not an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. This job description summarizes the main functions of the position. It does not prescribe or limit the exact tasks that may be assigned in the exercise of these functions. This document should in no way be interpreted as an employment contract. Management reserves the right to review and revise this document at any time. The expected hiring salary range for this role is MGA 46, 500, 000 – 55, 000, 000 for annual basic salary. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines. This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email Career Center Support@fhi 360. org. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360’s Career Portal. Sector: Marketing, Public Relations, and Writing/Editing

---

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]