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Confirmed travel agent

SAO Voyage
📍 Dakar 🇸🇳CDD🗓️ about 2 months ago

Job Description

Dakar
CDD

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Automatically translated from French. View the original offer

SAO Voyage recruits a confirmed Travel Agent, specialized in air ticketing on Amadeus. A true technical reference for issuing and pricing, you sell and manage national and international air tickets, and you take care of the editing of files and visa assistance (pre-registration included). You also contribute to the accompaniment of pilgrims (Umra) and business travelers.

Job overview

SAO Voyage, travel & mobility subsidiary of SAO Consulting Group (travel.saoconsultingroup.com), supports individuals, families, companies and groups on all their travel needs.

Location

Our offer covers the complete organization of the Umrah and religious trips, national and international air ticketing, support for business trips, rental and sale of vehicles, as well as transfers and transportation of people. Our commitments: reliability, punctuality, comfort and safety, with personalized, professional and discreet support. Reason for the position

Main duties

Attached to the management of SAO Voyage, you are the commercial and technical engine of the ticketing activity. Your priority: sell tickets at the best price / route, secure emissions without error, and offer customers a complete accompaniment of the reservation until obtaining the visa and departure. Missions and responsibilities Air ticketing & Amadeus Job centre

  • Issue, reissue and refund domestic and international air tickets via Amadeus, mastering all the features of the GDS.
  • Search, rate and optimize rates (rate rules, booking classes) to offer the best combination price / route
  • Create and manage PNRs, process queues, changes, cancellations, re-routing and EMD.
  • Ensure BSP/IATA compliance and rigorous emissions monitoring (error control, WMD management). Visa assistance & case preparation Pre-registration and monitoring
  • Create and verify visa application files (forms, supporting documents, compliance).
  • Make pre-registrations on official platforms (consular portals, e-visa, platforms dedicated to the Oumra) and make appointments.

Other information

  • Track the progress of files until they are obtained and keep the client informed at each step. Oumra & religious trips Accompaniment of pilgrims
  • Take care of the formalities and logistics of the Omra: visa, flight, accommodation, transport and assistance.
  • Ensure a serious, caring and respectful supervision of the rites, before, during and after the trip. Consulting, sales & customer relations Business development
  • Advise and sell to individuals, families, businesses and groups according to their needs and budget.
  • Develop and retain a customer portfolio; achieve sales objectives.
  • Coordinate business trips (transport, accommodation, planning) as a single point of contact. Monitoring & after-sales service Reactivity and service
  • Responsively manage changes, cancellations and unforeseen events.
  • Guarantee a punctual, comfortable and secure service, including transfers.

Candidate profile

Education / Qualifications

  • Training in tourism, air transport or ticketing (or equivalent experience).

Experience

  • Experience confirmed (ideally 3 years and more) in travel agency, with an intensive practice of air ticketing. Essential skills
  • Full control of Amadeus: issuance, reissue, refund, pricing, PNR, queues in-depth knowledge of all the GDS’s workings.
  • Proficiency in editing visa files and pre-registration on official platforms.
  • Knowledge of the formalities and logistics of the Umrah and religious trips.
  • Affirmed commercial sense and real ability to sell (tickets, packages, associated services). Appreciated assets
  • Knowledge of a second GDS (Sabre, Galileo/Travelport); good understanding of BSP/IATA rules.
  • Arabic (religious trips and partners) and professional English. Personal qualities
  • Rigor and sense of detail a ticketing error is expensive organization and reliability.
  • Excellent interpersonal skills, sense of service, discretion; stress resistance and emergency management.
  • Job conditions
  • Title: Agent de voyage confirmed Billettiste Amadeus (H/F)
  • Connection: Direction SAO Voyage
  • Type of contract: CDD
  • Location & modality: Dakar, Senegal face-to-face (agency)
  • Remuneration: Fixed + Variable on objectives
  • Position taking: As soon as possible Recruitment process
  • Step 1. Pre-selection on file (CV + Amadeus experience and ticketing).
  • Step 2. Amadeus technical test (issuance / pricing) and commercial situation.
  • Step 3. Final interview with management and framing of conditions.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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