Soft Service Supervisor at African Medical Centre of Excellence (AMCE)

Company: African Medical Centre of Excellence (AMCE) Location: Nigeria State: Abuja Jobs Job type: Full-Time Job category: Administrative/Secretarial Jobs in Nigeria The African Medical Centre of Excellence (AMCE) Abuja is a 500-bed specialty hospital offering world-class comprehensive diagnostics and treatment in oncology, cardiovascular, and haematological care, and general medical and surgical services, along with top notch research and education. The AMCE will provide exceptional care to people on the African continent, regardless of their financial means. Developed by the African Export-Import Bank (Afreximbank) in clinical partnership with King’s College Hospital NHS Foundation Trust., AMCE Abuja is the first of five centres planned for development in Africa. We are recruiting to fill the position below: Job Title: Soft Service Supervisor Location: Abuja Employment Type: Full Time Level: GL 2B Job Objective The Soft Service Supervisor will be responsible for the direct, hands-on supervision and coordination of daily soft service operations within the hospital. The role holder will ensure the effective execution of all housekeeping, portering, and minor front-of-house tasks to the highest standards of cleanliness, safety, and efficiency. He/ She will monitor daily operations, train staff, and uphold the pristine environmental standards required in an international healthcare setting. Key Accountabilities / Responsibilities Daily Operational Supervision & Task Management: Conduct daily briefings with housekeeping, portering, and front-of-house teams to assign tasks and communicate priorities. Create and distribute daily work schedules and assignment sheets for all direct reports. Perform continuous rounds across all assigned zones (patient rooms, ORs, public areas) to monitor cleanliness and service delivery in real-time. Reallocate resources dynamically in response to emergencies, spills, or high-priority requests. Ensure all daily, weekly, and monthly cleaning checklists are completed and signed off by the relevant staff. Verify the completion and quality of terminal cleans upon patient discharge. Quality Assurance & Compliance Monitoring: Perform scheduled and random quality audits using standardized checklists for all cleaning and portering activities. Ensure all cleaning practices adhere to IPC policies and relevant standards (JCI, ISO, etc.). Monitor and enforce strict compliance with isolation cleaning procedures in designated patient rooms. Check and ensure all cleaning carts are properly stocked, organized, and compliant with safety standards. Audit documentation, such as cleaning logs and checklists, for accuracy and completeness. Report any non-compliance issues immediately to the Soft Services Manager and take provisional action. Inventory & Equipment Management: Perform daily checks of cleaning supply levels on carts and in storage closets; initiate restocking requests. Supervise the proper use, storage, and basic maintenance of all cleaning equipment (e.g., vacuums, scrubbers, buffers). Report faulty equipment to the maintenance team or vendors and track until resolved. Ensure all chemicals are correctly labeled, stored in compliance with SDS, and used at the appropriate dilutions. Manage the inventory of portering equipment (wheelchairs, stretchers), ensuring they are clean, functional, and available. Conduct monthly physical inventory counts of supplies and equipment. Patient Portering & Transport Coordination: Monitor the portering request system (digital or manual) and dispatch porters efficiently. Supervise porters to ensure timely, safe, and courteous transport of patients and specimens. Audit porter adherence to patient handling techniques and infection control protocols (e.g., hand hygiene, cleaning transport equipment after each use). Investigate and resolve delays or complaints related to patient transport services. Coordinate portering support for emergency cases and scheduled admissions/discharges. Maintain a log of portering activities and response times for performance review. Customer Service & Stakeholder Communication: Serve as the first point of

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