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JOB SUMMARY: The The ETC Coordinator provides strategic leadership and overall oversight of all functions and operations across multiple Ebola Treatment Centers (ETCs). Reporting directly to the Medical Director, this senior strategic position ensures high-quality, safe, and effective patient care while maintaining strict compliance with national and international protocols. The ETC Coordinator works closely with Site Coordinators, the Clinical Care Manager, and technical leads (IPC, laboratory, WASH, nutrition, RCCE, logistics) to deliver integrated and accountable ETC services. A key aspect of the role involves regular presence inside the red zone to directly observe operations, mentor staff, verify protocol compliance, and ensure quality standards are consistently met on the ground. The ETC Coordinator is responsible for operational excellence, quality improvement, resource stewardship, performance monitoring, and effective coordination with health authorities and partners across all assigned ETCs. To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.
MAIN TASKS AND RESPONSIBILITIES
Provide strategic leadership and day-to-day oversight of all ETC operations across multiple treatment centers, ensuring efficient and standardized functioning of clinical care, infection prevention and control, laboratory services, logistics, and support services. Ensure high standards of clinical care and strict adherence to Ebola case management protocols, biosafety measures, and quality standards in close collaboration with the Clinical Care Manager. Regularly enter the red zone (following strict biosafety and PPE protocols) to directly supervise operations, observe clinical practices, mentor staff, verify protocol compliance, and identify areas for immediate improvement. Supervise and support Site Coordinators and key technical leads across all ETCs; promote clear roles, effective teamwork, accountability, and a positive working environment. Lead quality improvement initiatives and performance monitoring using key indicators (patient outcomes, IPC compliance, timeliness of care, bed management, etc.) and drive continuous improvement across all sites. Oversee resource management at ETC level (human resources, materials, finances), including high-level budget oversight, procurement planning, and stock management in coordination with the logistics team. Ensure seamless integration and coordination between clinical, IPC, laboratory, WASH, nutrition, RCCE, and data management teams for holistic patient care and effective outbreak response. Maintain close collaboration with the Medical Director on strategic decisions, surge capacity planning, and continuous strengthening of ETC operations across multiple sites.
Represent the ETCs in coordination meetings with zonal and provincial health authorities, WHO, and other partners; maintain strong external relations and timely information sharing. Lead or support staff welfare, capacity building, training, and performance management of ETC personnel in collaboration with HR. Ensure robust reporting systems, timely submission of quality reports, and effective use of data for operational decision-making and donor reporting across all ETCs. Support preparedness activities, development of contingency plans, and rapid scale-up of ETC capacity when required. Uphold ethical standards, patient rights, staff safety and wellbeing, and organizational policies in all ETC activities.
Perform other strategic duties as assigned by the Medical Director to support the overall Ebola response objectives. Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily comprehensive.
MINIMUM QUALIFICATIONS
Typically, a Medical Doctor (MD) with postgraduate training in Public Health, Infectious Diseases, Epidemiology, or equivalent; or senior public health professional with extensive clinical and operational experience in Ebola/VHF settings. Minimum of 6–8 years of progressive experience in Disease Outbreak response, with at least 3–4 years in a senior coordination or management role within ETCs or similar treatment facilities (experience overseeing multiple ETCs is a strong advantage). Proven strategic leadership experience in complex humanitarian or epidemic settings, including team supervision, quality management, multi-sector coordination, and partnership management. Strong knowledge of Ebola clinical management protocols, IPC standards, guidelines, and operational aspects of ETC functioning. Demonstrated experience regularly working inside the red zone of ETCs with full adherence to biosafety protocols.
Excellent skills in leadership, coordination, problem-solving, data analysis, reporting, and stakeholder engagement. Demonstrated ability to work effectively under pressure in insecure, resource-limited, and multicultural environments. Fluency in French (spoken and written) with excellent communication skills; English proficiency is essential for coordination with international partners. Experience with budget oversight, donor reporting, and partnership management is highly desirable. Strong computer skills (MS Office suite and data management tools) and familiarity with health information systems Additional Technical or Language Requirements Ethical Conduct at International Medical Corps As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.
International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve. As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medi
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