Responsabilités
Fraud and Investigations Officer Full-time Operations Zambia Description Conduct fraud investigations of suspicious phone financing activities, including analysis of IMEI records, customer behavior and device usage patterns.​​ Investigate internal and external fraud cases, gathering evidence, interviewing relevant parties, and preparing investigation reports.​ Lead recovery operations for stolen, fraudulently obtained, or defaulted devices in collaboration with law enforcement agencies, informants, and field teams.​ Liaise with police, criminal investigation departments (CID), prosecutors and other security stakeholders to support criminal investigations and prosecutions.​ Conduct surveillance, intelligence gathering, and background checks relating to fraud, theft, and misconduct cases.​ Identify fraud trends, emerging threats, and control weaknesses, and recommend preventive measures and policy improvements.​ Perform regular audits and reviews of systems, processes, and controls to identify vulnerabilities and fraud risks.​ Partner with Risk, Sales, Collections and Operations teams to develop and implement fraud prevention strategies.​ Deliver fraud awareness training and education to staff, dealers, and business partners.​ Promote a strong fraud prevention and compliance culture throughout the organization.​ Perform any other duties assigned by management.​ Requirements Background in Criminal Investigations, Criminal Intelligence, Financial Crime Investigations, Anti-Fraud Investigations, Military Intelligence, Law Enforcement or other investigative and security functions, with proven experience in investigations, intelligence gathering, surveillance, evidence collection and asset recovery​ Data-driven mindset, with the ability to use information and evidence to support investigations, identify trends, and make informed decisions.​ Proven experience in evidence collection, surveillance, intelligence gathering and case management.​ Strong understanding of fraud schemes, theft investigations, and recovery operations.​ Experience working with telecommunications, asset financing, digital investigations, or financial services is an added advantage.​ Ability to travel and conduct field investigations.​ ​ Preferred Profile​ Strong background in criminal investigations, intelligence, fraud investigations or related security functions, with experience in fraud detection, asset recovery and evidence-based decision-making.​
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