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The Back Office Associate will support the seamless execution of daily operations by performing administrative duties, validating data, engaging with customers or cases as needed, updating internal systems, and following up on operational tasks—all while maintaining precision and adhering to deadlines within a structured, service-level agreement (SLA)-governed framework. Process operational tasks and assigned cases utilizing internal systems and tracking tools efficiently and accurately. Respond to inquiries and communications from customers or stakeholders through email, chat, or other written formats as needed. Review and authenticate data, documents, and records in accordance with approved protocols and established guidelines. Review records to detect any incomplete, inaccurate, duplicate, or inconsistent data entries. Accurately resolve queries and cases while adhering to established Service Level Agreements (SLAs). Oversee the precise updating of internal tools, tracking sheets, CRM/ticketing systems, and dashboards to maintain data integrity and operational efficiency. Diligently ensure all assigned tasks are pursued to completion and finalized within the specified deadlines.
Ensure strict compliance with all standard operating procedures, quality benchmarks, and information security policies. Promptly notify appropriate stakeholders of any anomalies or discrepancies that may arise. Strive to consistently meet and exceed both individual and team productivity, quality, and accuracy benchmarks.
Attend training programs, calibration sessions, and ongoing improvement efforts to enhance skills and performance. Secteur : Information Technology, Administrative, and Customer Service
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The Back Office Associate will support the seamless execution of daily operations by performing administrative duties, validating data, engaging with customers or cases as needed, updating internal systems, and following up on operational tasks—all while maintaining precision and adhering to deadlines within a structured, service-level agreement (SLA)-governed framework. Process operational tasks and assigned cases utilizing internal systems and tracking tools efficiently and accurately. Respond to inquiries and communications from customers or stakeholders through email, chat, or other written formats as needed. Review and authenticate data, documents, and records in accordance with approved protocols and established guidelines. Review records to detect any incomplete, inaccurate, duplicate, or inconsistent data entries. Accurately resolve queries and cases while adhering to established Service Level Agreements (SLAs). Oversee the precise updating of internal tools, tracking sheets, CRM/ticketing systems, and dashboards to maintain data integrity and operational efficiency. Diligently ensure all assigned tasks are pursued to completion and finalized within the specified deadlines.
Ensure strict compliance with all standard operating procedures, quality benchmarks, and information security policies. Promptly notify appropriate stakeholders of any anomalies or discrepancies that may arise. Strive to consistently meet and exceed both individual and team productivity, quality, and accuracy benchmarks.
Attend training programs, calibration sessions, and ongoing improvement efforts to enhance skills and performance. Secteur : Information Technology, Administrative, and Customer Service
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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